Rabbia
(Mentors)
Marketing/Virtual Assistant
Lahore
Summary of Career
1. The scope of my journey relates to Airport Operations based on the Airline ticketing in airblue and as a check in staff in SAPS along with widely attending the courses.
2. My expertise also extends to customer service officer with demonstrated history of working in Telecom.
3. Working in Zong helped me in refining my skills in handling varied customer interactions and earned highest KPI's throughout the period.
4. Attracting new clients by innovating and overseeing the sales process for the business.
5. Working with senior team members to identify and manage company risks that might prevent growth.
6. Combining efforts and fostering a collaborative environment within the business as a whole.
7. Preparing and delivering pitches and presentations to potential new clients.
8. Running outbound campaigns (phone calls, emails, etc.) to create sales opportunities. Creating positive, long-lasting relationships with current and potential clients
9. Maintaining all activities in Google sheets. Communicating with clients to understand their needs and offer solutions to their problems.
10. Ensuring excellent customer service through regular client follow up.
Experience as Supervisor Travel Services
Airblue
01 July 2015
01 February 2018
o Manage and motivate staff and handle all their issues.
o To achieve good relations with Customer.
o Give best customer services.
o Passenger handling in pressure situations.
o Try to sort all issues regarding Tickets (Issuance, Refund, and Exchange).
o Handling and Deposit Cash.
o Checking of proper documentation and record maintenance of staff on daily basis.
o Taking Fraud Management decisions under difficult situations.
o Credit Card Verification.
o Dealing with Delay or cancellation flights Passengers.
o Flight Inquiry and Departure System.
Bachelor 04 June 2014
BSC Electronics Engineering from NFC IET Multan
Customer Services and Business Development Expert
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