Imamuddin
(Mentors)
Supply chain Management
Dubai
Summary of Career
1. Identifying right candidate for the right job (assistance in hiring for the team and project with manager )Booking license and support for the direct and indirect customer (VAD & Partners)
2. Contract management , contract renewals, Enter orders manually in Oracle received via e-mail, EDI, or fax and Attending regularly scheduled Sales and Distributor’s meetings
3. Managing High escalations on priority and ensure maintaining the SLA, Creating Sales order in Oracle and logistic update to the client
4. Closely work with Internal Sales team, Revenue team, Finance team, Deal desk management team and emails to Distributors via SFDC on PO related issues.
5. Creating reports and dashboards in sales force(SFDC) and Maintaining escalations tracker
6. Validating the reasons for credit request, Preparing the CRF (Credit Requisition Form) as per the SO/PO and Invoice and Calculating credit and providing credit for the same
7. SID and BID Change and Creation: Create site in ERP and change in CIBER (oracle 11i application)(Partner function )
8. Terminating products and Services: Terminating products or services on a contract and Serial Number Swap: Replacement of new serial number for old serial number
9. train freshers on the project and sharing daily and weekly updated to the team and make sure they follow the updates ,Serial Number Swap: Replacement of new serial number for old serial number
10. Quality implementation and checks and team handling , Error discussion, Project management.
Identified the loophole of the project, suggested to automate and successfully implemented, I stare award ....
Requested enabling quality to all the analysts before they submit the final report... within 3 months of practice from 70%to 94% report update(24% progress with small effort ). appreciation form client and higher management
trained all the analyst on multiple transactions,
Experience as SME For order managemet(Contract management, contract specialist )
VMware
01 January 2016
15 May 2019
Operations Management (Order Management, Contract management):
SR order analyst: Order Management
• Worked in Post Booking vertical (Order Management Team)
• Knowledge of all the skills in Order Management (Expedite, Order Status, Conversion (Item/Warehouse), Change & Cancellation, Configuration, Holds management)
• Logistic tracing and warehouse updated to customer
• Having Sound Knowledge of Cisco’s Quote to Cash Module (includes Quote to Order, Order to Manufacturing, Manufacturing to Logistics, Logistics to Invoice)
• Product upgrade support to customer through booking of upgrade orders
• Product configuration and Service alignment to Hardware Part
• Addressing customers request from the booking of the order till the shipment
• Handling Critical customer’s requests, priority requests and escalations
• Resolving queries through Sales Force/CRM Tool via addressing Tickets/Service Request number
• Resolving Product Export related issues through working with Global Export Team
Service Contract Management:
• We look after the services department
• Services stage will appear after the order book
• Deal with the contract management
• Quoting team would quote the products we shall proceed with the conversion
process, if the customer provides us the required documents
• We use the service order to provide the service to customer and hardware order to update them to contract.
Operations Management (RCS): Regional Customer Service or CPS (Customer Partner Support) :
• Single point of contact for resolving escalations & priorities from the client and effective in understanding the client’s requirements
• ¬Involved heavily in the preparation of standard operating procedures (SOP) for effective execution of the process
• Weekly & Monthly Capacity Planning and working on the commit for the week or monthly
Team Management:
• Mentoring the team by giving various tips to improve process knowledge and overall Process as a whole
• Experience in coordinating with the extended teams in EMEA and APAC
• Discussing the appreciations of team members on the floor to boost their morale
• Grooming new hires and giving floor support
Experience as Sr analyst(CISCO )
Infosys Limited
30 November -0001
30 January 2015
Order Management/Quality Management:
Process Specialist: Quality Analyst (QA)
• Experience of working with middleware and interfaces typically found in the EBS Purchasing landscape
• Will ideally have implemented Oracle Purchasing, end to end at least twice, with at least one in R12
• Root Cause Analysis for CS Feedback and Customer-Satisfaction surveys and preparing report
• Cisco license key issue.
• Handling Audit Calibration activity combine Ops team and Auditors to ensure we all have the same understanding or same page in the process.
• Having discussion with the error defaulters and providing feedbacks.
• Preparing quality reports & charts on weekly basis
• Part of Weekly Client call on Ops Readiness
• Handling RCS (Case) Feedback via online tracker and coordinating with stakeholders
Bachelor 01 November 2012
bachelors in computer application .Matric 01 July 2009
Completed PUC (ECBA ) From Bangalore University