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SYEDA FAIZA HASHIM
(Mentors)

Customer Services and Business Development Expert
Lahore

Profile Views 228

Recommendations (2)

Last Seen: 17 December 2024 6:28 PM

Skills

customer services business development problem solving leadership team work test

Experience
Fresh
U.A.E Experience
Fresh
Industry
Sales and Marketing
Nationality
Pakistani
Visa status
Not Applicable
Qualification
Bachelor - BSC
Driving License:

Other Matching Titles/Position

NULL

Industry Titles

Sales and Marketing

HR - Human Resources/Public Relationship

Airlines

Summary of Career

1. Proactive Airline Reservation and Ticketing Agent , Business Development Manager and Customer Services Professional offering 5+ years’ experience in Reservations and Customer Service

2. more than one year in Business Development achieving the heights of goals and targets on time

3. Able to work with determination and promising attitude towards work.

4. Friendly nature and hard-working attitude enabling the ability to meet any challenge in fast-paced environments.

5. Currently working with Navafiz Recruitment Consultancy Company as a Business Development Manager.

6. Worked in Qatar Airways-Reservations and Ticketing from JUL2015 - Mar2020

7. Ability to learn new technology for airline customer service

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Work Experience (Employment History)

Experience as Teacher and Computer Lab Incharge

Employer

Zenabia Campus School
From

01 December 2013
To

28 December 2014
Detail

Worked in a well-reputed school as subject teacher of Computer, English etc and managed Computer Lab also. Served as part-time admin to send 9th and 10th grade BISE Registrations Online.

Experience as Senior Reservation and Ticketing Agent

Employer

Qatar Airways Group
From

06 July 2015
To

26 March 2020
Detail

Worked as Sr.Reservation and Ticketing agent in Qatar Airways Multan Town Office for almost 5years. My duties uncluded as below.
Worked in Qatar Airways-Reservations and Ticketing from JUL2015 - Mar2020.
My duties included dealing with customer on counter, handling calls, managing agent/passenger queries
via email to provide them with best relevant Fares.
Issuing tickets, reissue and refunds, issuing EMDS and managing any disrupted passenger on our flights
were my major tasks.
Also, i have worked as an Acting Supervisor keeping Team work and customer excellency focused to meet
the targets.
Managing flow of calls and direct customer to help in improving revenue figures through ticket sales.
Conducting pre-flight checks to ensure smooth workflow and to avoid customer complaints.