Sr. Customer Care Executive
First Abu Dhabi Bank
04 December 2008 —
31 May 2016
• Delivered excellent customer service in a retail banking environment, ensuring high levels of customer satisfaction
• Processed credit card applications, including customer verification, credit checks, and setting credit limits as per FAB policies
• Assisted customers with loan and credit card inquiries, applications, and charges related to their documentation requirements
• Conducted financial needs analysis to recommend suitable FAB banking products and services.
• Maintained and updated customer records in FAB core banking and CRM systems. Provided information and guidance on personal loans, mortgages, credit cards, and account services.
• Ensured compliance with FAB internal policies, UAE Central Bank regulations, and KYC/AML requirements
• Coordinated with operations, credit, and IT teams to resolve customer issues and service requests efficiently
• Collected and documented customer feedback to support service improvement initiatives. Proactively contacted customers for service follow-ups, account updates, and product promotions
• Built and maintained strong customer relationships to improve customer retention and loyalty.