Yasir Abbasi
Customer service exec6
Dubai
Summary of Career
1. Contacting Customer through phone or in person to answer there quirks about product and services
2. Having 10 years of experience in both inbound and outbound call center sections.
3. Working as television sales agent to promote company products and services.
4. Using company SOP's to cater customer issue and forwarding complaints to relevent departmentso.
5. Generating daily weekly and monthly reports of teams performance according to given KPI.
6. Working in rotational shifts as required by the management.
7. Able to work under pressure and difficult situations
8. Multitasking nature of work.
9. Dealing hyper and rude customer very efficiently and politly
10. Helping the management to make Decisions for the betterment of customer services
Experience as Sales Representative
06 August 2019
23 September 2019
Worked as a outdoor sales representative with duties to deliver cars to customers.
Experience as Customer Service Executive
Ufone
02 June 2008
01 May 2018
Working at both inbound and outbound departments.
Matric 20 March 2002
Got 69% marksIntermediate 19 May 2004
Got 58% marksBachelor 01 August 2007
Got 60% marks