Summary of Career

1. Network monitoring from Operations Center.

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2. Technical Support to customers.

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3. Experience of working with different VSAT modem and their configurations.

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4. Experience of working with different NMS tools. (idirect iMonitor iBuilder, satlink NMS, Solarwinds Orion)

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5. Level1 IP support and troubleshooting issues related to CISCO router and switches.

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6. Providing support and assist field engineers from NOC to help resolve hardware related faults on sites.

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7. Effectively manage multitask whenever required as part of my role as a NOC Engineer.

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8. Proven skill of learning new skills and information in a good pace.

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9. Excellent communication skills on emails and tech support documentations.

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10. Typing speed of around 60 words per minute.

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