mohamed samy
Senior Mobile Technical Support Specialist
Abu Dhabi
Summary of Career
1. 1. Diagnose, troubleshoot and repair Samsung devices
2. 2. Holds accountability for the Quality of Maintenance provided to Customer
3. 3. Explain complex technical issues to customers in a non-technical, simple to understand
4. 4. Make sure that customer data correct in all systems.
5. Make review for other branches to Ensure that customers have the best possible experience by providing superior customer service and exceeding customer expectations.
6. 6. Responsible for branch warehouse and other branches needs
7. 7. Responsible for Daily cash and deposit
8. Follow-up the new members and Help them in the selection of appropriate training programs
9. Evaluate the performance of the members to determine the strengths and weaknesses to choose the appropriate training programs (in case of private training
10. Shows how product works and help to solve customers’ issues. -Attempts to persuade consumers or clients to buy product
Experience as Gym Fitness Trainer and basketball-coach
Premium Gym
01 April 2015
30 November 2019
Follow-up the new members and Help them in the selection of appropriate training
programs
Evaluate the performance of the members to determine the strengths and weaknesses to
choose the appropriate training programs (in case of private training).
Train Basket ball center player and improve their skills
Experience as Sales representative
OPPO Telecommunication
01 August 2016
28 February 2017
Responsible for merchandising and promoting the features of a product to an
audience or client.
Shows how product works and help to solve customers’ issues.
-Attempts to persuade consumers or clients to buy product.
Experience as Senior Mobile Technical Support Specialist
Samsung
01 March 2017
30 November 2019
Diagnose, troubleshoot and repair Samsung devices
2. Holds accountability for the Quality of Maintenance provided to Customer
3. Explain complex technical issues to customers in a non-technical, simple to understand
4. Make sure that customer data correct in all systems.
5. Make review for other branches to Ensure that customers have the best possible
experience by providing superior customer service and exceeding customer expectations.
6. Responsible for branch warehouse and other branches needs
7. Responsible for Daily cash and deposit
Bachelor 01 October 2016
Bachelor's degree in information system University: Ain Shams University Faculty: Computers and information Department: Information System Grade: Good graduation project grade: Excellent