Maria Naz Qureshi
KYC Analyst / Senior Customer Service Officer
Sharjah
Summary of Career
1. As a KYC Analyst, spearheaded KYC and Branch due diligence processes to ensure strict regulatory compliance.
2. Verified all KYC documents related to all FCY transactions including DRIC form for foreign currency for high value in line with CBUAE Policy. Maintain accurate records of due diligence activities.
3. Prepared and submitted the KYC regulatory reports based on due diligence conducted on daily and quarterly basis to my line manager.
4. Assisted and also Facilitated to company internal audit team during Surprise Cash Verification inspections on monthly or quarterly basis and latter on responding their various inquiries as well on behalf of BM
5. As a Senior Customer Service Officer/ Cashier, streamlined currency exchange processes, leading to an increase in daily transaction volume.
6. Managed high-volume transactions during peak periods with minimal wait times for individual and corporate customers.
7. Assisted in resolving customer complaints and issues promptly and professionally, enhancing overall customer satisfaction and loyalty.
8. Provided training and guidance to new front desk staff, fostering a supportive and knowledgeable team environment
9. Provided training and guidance to new front desk staff, fostering a supportive and knowledgeable team environment
10. Participated in the business growth by 10% monthly in generating new Leads. Successfully upsold additional products and services, increasing overall revenue.
Experience as KYC Analyst / Senior Customer Service Officer/ FCY Cashier
Al Fardan Group (Real Estate & Hospitality
09 September 2015
30 June 2024
As a KYC analyst, I know the importance of maintaining strict adherence to KYC and AML (Anti-Money Laundering) guidelines. My attention to detail and analytical mindset enabled me to identify and verifying customer identities, conducting due diligence checks for individual as well as corporate clients. I have developed a deep understanding of the importance of building strong relationships with clients while ensuring adherence to regulatory requirements. My certifications in AI & ML in Business, AML/CFT, and other compliance-related areas further underscore my commitment to staying at the forefront of industry best practices.
As a Customer Service Officer & Cashier, I developed a solid understanding of foreign currency exchange and remittance transactions as per the regulatory requirements and standards. I have demonstrated my ability to handle cash accurately and efficiently, resolving customer queries and complaints, taking leads in business growth by cross- selling company products and services.
Master 10 September 2009
Master's of English Literature Special Subject ( Stylistics & Linguistics)RATATYPE
Human Resources: Understanding HR Systems Features and Benefits
Customer Service: Problem-Solving and Troubleshooting
AML UAE
Customer Services and Business Development Expert
Lahore