Fatheen Mohamed Abubacker
Customer support and Market research associate
Al-Khobar
Summary of Career
1. Conversed at the CXO level to understand the task requirements
2. Customized Search Strategy to meet the specific needs of the company
3. Created and Maintained databases to record day to day task
4. Proficiency in media and Internet measurement tools
5. Generated Leads as per the target
6. Research Analyst for solutions to issues faced by customers
7. Managed teams and mentored junior colleagues
8. Handling external or internal communication or management systems.
9. Created marketing material and data mining of potential US / UK Clients
10. Coordinating office activities and operations to secure efficiency and compliance to company policies.
Experience as Market Research Associate
Equiniti India
01 November 2012
30 October 2013
Worked with the Head of Marketing to plan, implemented and track of
opinion polls surveys questionnaires for collecting relevant data
• Customized Search Strategy to meet the specific needs of the company
• Created and Maintained databases with MS Office using Hoovers online, LinkedIn, genus and other online data sources
• Proficiency in media and Internet measurement tools
• Carried out key account research and reports on various prospective UK
clients in terms of their areas of Operations and their subsidiaries,
financial reports, SWOT analysis, business Analysis, etc.
• Worked with external data suppliers regarding data accuracy and
integrity via outbound calls and emails
Experience as Program Executive- Presales
CMO Axis Marketing Outsourcing Services Private Limited
01 March 2012
30 July 2012
Coordinated with project Director regarding the requirements, target
to be achieved and giving solutions for business development
• Created marketing material and data mining of potential US Clients
• Conversed at the CXO level and creating an interest in developing
mobile applications for their business needs
• Generated Leads as per the target and setting up meeting with
development team
• Documented the work on the CRM tool
• Being Creative in closing a business deal
Experience as Business Development Executive
Technopundits Knowledge Solutions
01 August 2011
30 December 2011
Built the Business by acquiring candidates to join the institute
• Briefed the candidates about the programs offered and fee structure.
• Arranged the training schedule as per candidate’s requests.
Experience as Support Engineer
CSS Corp Pvt. Ltd.
03 October 2006
25 December 2007
Troubleshooted networking products /protocols and Optimized Desktops
/Laptops for better performance Via PC tuners, Antivirus, Firewalls
• Built Rapport by educating customers about Client’s products based on
their requirement
• Open case follow-up via customer call back to resolve the case
• Documented all the cases attended for future support via CRM tool
• Project Representative for Firedog, Casio Camera and iPod support
• Research Analyst for solutions to issues faced by customers
• Managed teams and mentored junior colleagues
Bachelor 25 May 2006
Electronics And Communication EngineeringChange the World Challenge-Sustainable Development Goals