Nauman Iftikhar
IT Support Specialist
Al Ain
Summary of Career
1. Provide & develop technical support to internal business users & employees.
2. Train non-technical workers on the business's information
3. Recommend & design systems and assess the effectiveness of technology resources already in use or new systems that are being implemented in the organization.
4. Work with external partners, including consultants, agencies and vendors, to arrive at the most appropriate system or integration of multiple systems within the organizational requirements
5. Offer suggestions for possible upgrades and changes within the IT department & organization at large.
6. Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve internal customer satisfaction
7. Handle ongoing IT Projects with selected team members & if required alone
8. Handling scheduled IT task in accordance with daily Operational needs in the Organization.
9. Active Directory Users & Computers administration including share folders & membership rights.
10. Cisco IP Phone Administration through CCM
Experience as Senior IT Specialist
Etisalat UAE
25 October 2009
25 September 2019
Provide & develop technical support to internal business users & employees.
Train non-technical workers on the business's information systems.
Recommend & design systems and assess the effectiveness of technology resources already in use or new systems that are being implemented in the organization.
Work with external partners, including consultants, agencies and vendors, to arrive at the most appropriate system or integration of multiple systems within the organizational requirements.
Offer suggestions for possible upgrades and changes within the IT department & organization at large.
Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve internal customer satisfaction.
Handle ongoing IT Projects with selected team members & if required alone.
Handling scheduled IT task in accordance with daily Operational needs in the Organization.
Active Directory Users & Computers administration including share folders & membership rights.
Cisco IP Phone Administration through CCM.
Updating application & OS ends for Corporate Machines onsite or via SCCM deployment.
Migrating internal users to new MDM email platform.
Citrix Xenapp Administration of mobile email platform on Citrix Secure HUB.
Bachelor 01 July 1999
BSc. HONS. in Computing from University of Portsmouth (UK)Other 01 July 1997
Higher National Diploma in Business Computing from Scottish Qualifications Authority.