AQSA HAMEED

Business Development, Human Resource, Communications/PRO, Administration, Restaurant Supervisor, Admin, Front Office
Dubai


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Recommendations (1)
Last Seen: 22 February 2024 12:55 PM

Skills
#Ms Word Ms PowerPoint Ms Excel Communication Human Resource Training Recruitment Restaurant Supervision Leadership Administration Hospitality Adobe Photoshop Illustrator Canva Emailing/Mailchimp Customer service skills Filing / paper management Google Sh
  • Experience
    8 Years
  • U.A.E Experience
    1 Years
  • Industry
    Hotel Management & Hospitality
  • Nationality
    Pakistani
  • Visa status
    Employment Visa in UAE
  • Qualification
    Other - Hospitality and Tourism Management Program (HTMP) College Of Tourism and Hotel Management (COTHM)
  • Driving License:
Other Matching Titles/Position
Business Development
Human Resource Officer
Administration
Public relations
Marketing & Sales
Industry Titles
Hotel Management & Hospitality
Management
HR - Human Resources/Public Relationship

Summary of Career

1. Developing and implementing human resources policies. Managing staff wellness and performance reviews. Provide counselling and support on policies and procedures.


2. Hiring & training staff and negotiating employment agreements Identifying staffing needs and creating job descriptions.


3. Maintaining staff records, supporting employee development, enhancing job satisfaction overseeing overall employment needs.


4. Planning and delegating work duties to the staff and ensuring that they work according to the compliance


5. Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally.


6. Training new employees as per their abilities and skills. Managing all the necessary arrangements for important meetings and conferences.


7. Sending mail and other postal communication packages to the necessary people. Coordinate and inter-communication activities between different sections of the organization.


8. Maintaining employee records and paperwork. Maintaining a clean and enjoyable working environment.


9. Coordinating office activities and operations to secure efficiency and compliance to company policies.


10. Developing job descriptions and person specifications, posting job advertisements, checking application forms, screening, shortlisting, interviewing, and selecting candidates. Maintain up-to-date job descriptions for all employees, and ensure they are issued and signed by all new joiners.


Work Experience (Employment History)

Experience as Business Development Manager

  • Employer

    Navafiz

  • From

    10 December 2022

  • To

    To date

  • Detail

    Responsible for driving business growth within a company.
    Identifying market opportunities through meetings, networking, and other channels
    Building positive relationships.
    Public Relations, Marketing, and Social Marketing.
    Preparing google sheet and achieving targets
    Develop a growth strategy focused both on financial gain and customer satisfaction
    Keep records
    Build long-term relationships with new and existing customers
    Time management, influential, and planning skills
    Communication and negotiation skills

Experience as Communications Manager

  • Employer

    Global Peace Chain

  • From

    01 July 2019

  • To

    01 July 2022

  • Detail

    Discuss company issues with interdepartmental staff and management and enlist procedures to tackle them.

    Draft and revise project proposals and presentations, and enterprise ideas for company communications.

    Draft varied material such as articles, notices and web content for increasing company’s reach to the general public.

    Assist colleagues in preparing their reports and drafts.

    Outline and implement strategies, guidelines, deadlines etc for proposals.

    Represent company in print and electronic media.

    Supervise edition of company newsletters and magazines.

    Consult with productions to Ensure prompt delivery of communications.

    Keep informed on latest industry communication tools through constant up gradation of qualification and skills.

    Track and review media and legal coverage for Love’s and report regularly to the senior management.

    Perform writing and exploring duties on behalf of staff and management and prepare accurate informational documents.

    Upgrade and review consistently company’s texts and promotional writ-ups in various sections of the media including the web space.

    Schedule interviews and media events and help in preparing reports and seeking approval for use of media extracts.

    Manage CEO’s and other video projects for relay to employees.

Experience as Front Office Supervisor

  • Employer

    Bonfire Pizza Kitchen

  • From

    02 July 2018

  • To

    31 July 2019

  • Detail

    2 months as an intern then got a permanent position and started working as a supervisor. Planning and delegating work duties to the staff and ensuring that they work according to the compliance of the Bonfire Pizza Kitchen.
    Assisting the HR team as well as the Restaurant Manager.
    Conducting inspections of the kitchen and ensuring proper hygiene is maintained.
    Resolving customer complaints in a professional manner.
    Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally.
    Overseeing the staff for smooth running.
    Training new employees as per their abilities and skills.
    Welcome guests and visitors to the front lobby.
    Analyze staff evaluations and feedback to improve the customer's experience.
    Attending to the customers, and clients and helping them to be at ease and comfortable when they visit the organization
    Attending to the phone calls received, and rerouting them to the concerned people.
    Welcomed and greeted customers, clients, and other co-employees with warm, charming, and pleasant looks.
    Maintaining the visitors’ records.
    Allotting the appointments and consultation time with the officials to the customers and clients over the phone or in direct communication.
    Managing all the necessary arrangements for important meetings and conferences.
    Sending mail and other postal communication packages to the necessary people.
    Coordinate and inter-communication activities between different sections of the organization.
    Focusing on giving customer-oriented services and satisfaction.
    Skills and Specifications
    Good personal and professional skills
    Ability to work in cooperation with people.
    Flexibility to work at any time, and even over time if need be there.
    Strong communication and writing skills.

Experience as Human Resources Director

  • Employer

    Mentor Amiable Professional Society

  • From

    02 October 2017

  • To

    03 October 2022

  • Detail

    Developing and implementing human resources policies.
    Managing staff wellness and performance reviews.
    supporting employee development, enhancing job satisfaction
    overseeing overall employment needs.
    Hiring staff and negotiating employment agreements
    Identifying staffing needs and creating job descriptions.
    Maintaining staff records.

Experience as Admin Officer

  • Employer

    The National House of Knowledge Higher Secondary School

  • From

    13 October 2014

  • To

    02 January 2017

  • Detail

    Admin Officer
    The National House of Knowledge Higher Secondary School 13th Oct, 2014 to 2nd Jan 2017
    manage and maintain effective record keeping.
    In addition, responsible for organizing files, collecting and managing data to be entered into the computer.
    Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
    Directs visitors by maintaining employee and department directories; giving instructions.
    Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. Coordinating office activities and operations to secure efficiency and compliance to company policies.
    Keep stock of office supplies and place orders when necessary.
    Management of office equipment.
    Maintaining a clean and enjoyable working environment.
    Handling external or internal communication or management systems.
    Managing clerical or other administrative staff.
    Organizing, arranging and coordinating meetings.
    Writing letters and emails on behalf of other office staff.
    Manage phone calls and correspondence (e-mail, letters, packages etc.)
    Create and update records and databases with personnel, financial and other data.
    Submit timely reports and prepare presentations/proposals as assigned.
    Assist colleagues whenever necessary.

Experience as Human Resource Director

  • Employer

    Mentor Amiable Professional Society-A youth led organization

  • From

    13 October 2014

  • To

    03 October 2019

  • Detail

    Mentor Amiable Professional Society-A youth led organization (MAPS 2018)
    tasked with overseeing HR systems,
    handling employee relations,
    ensuring compliance with regulations,
    Supervising administrative staff and dividing responsibilities to ensure performance.
    assessing staffing needs & developmental plan
    Training, designing training programs, and developing compensation plans.

Experience as Global Peace Ambassador

  • Employer

    Global Peace Chain-GPC

  • From

    15 September 2018

  • To

    03 October 2019

  • Detail

    Organizing National Peace Summit
    Leading all the community-based activities
    Involve young people to address barriers to bring about a peaceful society
    1 million Signature Collection
    Organize Peace Camps

Experience as Admin Officer

  • Employer

    Global Peace Chain-GPC

  • From

    15 September 2018

  • To

    03 October 2019

  • Detail

    Collaborate with management to develop and implement an effective communications strategy based on our target audience.
    Write, edit, and distribute content, including publications, press releases, website content, annual reports, speeches, and other marketing material that communicates the organization's activities, products and/or services.
    Seek opportunities to enhance the reputation of the brand, and coordinate publicity events as required.
    Manage conflict as it arises and escalate to management.
    Direct engagements with Global Peace Chain project.

Academic Qualification

Matric 08 August 2005

Physics Chemistry Biology

Intermediate 06 August 2007

DBA (Diploma In Business Administration

Bachelor 16 August 2011

BBA (Hons.) (Bachelor of Business Administration)

Master 16 September 2014

MPA (Masters of Public Administration)

Other 22 November 2016

Front Office Management (Course) 6 Months, College Of Tourism and Hotel Management (COTHM)

Other 02 January 2018

Hospitality and Tourism Management Program (HTMP) College Of Tourism and Hotel Management (COTHM)
Certifications
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