Front Office Supervisor
Bonfire Pizza Kitchen
02 July 2018 —
31 July 2019
2 months as an intern then got a permanent position and started working as a supervisor. Planning and delegating work duties to the staff and ensuring that they work according to the compliance of the Bonfire Pizza Kitchen.
Assisting the HR team as well as the Restaurant Manager.
Conducting inspections of the kitchen and ensuring proper hygiene is maintained.
Resolving customer complaints in a professional manner.
Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally.
Overseeing the staff for smooth running.
Training new employees as per their abilities and skills.
Welcome guests and visitors to the front lobby.
Analyze staff evaluations and feedback to improve the customer's experience.
Attending to the customers, and clients and helping them to be at ease and comfortable when they visit the organization
Attending to the phone calls received, and rerouting them to the concerned people.
Welcomed and greeted customers, clients, and other co-employees with warm, charming, and pleasant looks.
Maintaining the visitors’ records.
Allotting the appointments and consultation time with the officials to the customers and clients over the phone or in direct communication.
Managing all the necessary arrangements for important meetings and conferences.
Sending mail and other postal communication packages to the necessary people.
Coordinate and inter-communication activities between different sections of the organization.
Focusing on giving customer-oriented services and satisfaction.
Skills and Specifications
Good personal and professional skills
Ability to work in cooperation with people.
Flexibility to work at any time, and even over time if need be there.
Strong communication and writing skills.