Rashid Abbasi

IT Support Manager, IT Healthcare Manager, Presale Consultant
Dubai


Profile Views 693

Recommendations (2)
Last Seen: 11 October 2024 11:45 AM

Skills
1: Cloud Computing 2: Virtulizatuion 3: Networking 4: Security Antivirus 5: Project management 6: Ticketing System 7: Healtcare IT Management 8: OS Windows Linux 9: TCP/IP DHCP DNS 10: Presales Consulting
  • Experience
    More than 15 Years
  • U.A.E Experience
    9 Years
  • Industry
    Information Technology
  • Nationality
    Pakistani
  • Visa status
    Employment Visa in UAE
  • Qualification
    Master - MSc Mobile Computing, United Kingdom
  • Driving License: UAE valid driving license
Other Matching Titles/Position
Sr IT Presales Technical Manager
IT Cloud Manager
Digital transformation Manager
IT Infrastructure Manager
IT Technical Consultant
Industry Titles
Information Technology
Healthcare/Laboratory
Management

Summary of Career

1. development of IT policies ITSM processes and activities to design, create, deliver, and support IT services.


2. Administered and maintained systems, including installation, configuration, and upgrades.


3. Developed and maintained comprehensive project plans, timelines, and resource allocations to ensure timely delivery of onboarding initiatives.


4. Provided regular updates to key stakeholders and client leadership on onboarding progress, addressing any escalations as needed.


5. Responsible for Technical Support/Presales for the Digital segment


6. healthcare operations management


7. Maintained documentation and reports, ensuring accuracy and completeness


8. Development & Implementation of New Digital Media Applications


9. Installation and Configuration of Active Directory, DNS, IIS.


10. Developed and executed IT infrastructure plans. Servers and Workstations installation and configuration


Work Experience (Employment History)

Experience as Sr IT System Engineer

  • Employer

    RTA/Virtual Cloud

  • From

    01 October 2021

  • To

    30 September 2024

  • Detail

    • Managed Patching activities for Client and Servers.
    • Administration of Database servers for installation and configuration.
    • SCCM and Intune administration for the management, deployment and security of devices and applications across enterprise.
    • Administered and maintained systems, including installation, configuration, and upgrades.
    • Contributed to the development of IT policies ITSM processes and activities to design, create, deliver, and support IT services.
    • Support of assigned day to day tasks for systems and Applications.

Experience as Team Lead Healthcare| IT System & Application Support

  • Employer

    Halian FZE/Cerner Corporation

  • From

    01 March 2021

  • To

    30 September 2021

  • Detail

    • Worked directly with the client, Responsibilities include assisting with system configuration, implementation, and support of assigned Cerner applications for the organization.
    • Managed the PHC onboarding workstream, delivering projects within agreed timelines and ensuring successful participant connectivity and go-lives.
    • Facilitated regular meetings and maintained communication channels to keep stakeholders informed of project progress, milestones, and potential risks.
    • Developed and maintained comprehensive project plans, timelines, and resource allocations to ensure timely delivery of onboarding initiatives.
    • Coordinated with vendors critical to the onboarding process, ensuring their timely involvement and adherence to project deadlines.
    • Provided regular updates to key stakeholders and client leadership on onboarding progress, addressing any escalations as needed.
    • Identified and raised risks and issues related to onboarding, working proactively to mitigate them.
    • Completed onboarding documentation in accordance with requirements, ensuring all prerequisites were in place for reporting purposes.
    • Liaised with the Project Management team to execute next steps and maintained up-to-date lists of facilities for onboarding.
    • Conducted follow-up calls to ensure completion of onboarding implementation tasks and addressed participant inquiries.
    • Tracked and followed up on completion of connection requirements, including Security Assessments, adhering to deadlines.
    • Reported non-cooperative facilities to the Provider Engagement Team and Department of Health for escalation.
    • Maintained and submitted detailed reports including score, approval status, EMR, contact information, and final summary status.
    • Performed administrative duties such as filing, typing, copying, and scanning, ensuring compliance with company policies and relevant regulations.

Experience as Technical Support/Presales Engineer (Cloud & Digital Services)

  • Employer

    Almumayaz LLC (Etisalat Premium Partner)

  • From

    01 November 2019

  • To

    28 February 2021

  • Detail

    • Responsible for Technical Support/Presales for the Digital segment of Etisalat. (Cloud, Data Center, M2M, A2P, Web Security, Office 365, Bulk Messaging, SVT, BAAS, VSAAS, UCAAS).

Experience as Healthcare IT & Application Support Project Manager (Remotely) US Clients

  • Employer

    Interrove Engineering Services Pvt Ltd

  • From

    01 January 2015

  • To

    01 October 2019

  • Detail

    • 4 years of experience in healthcare operations management
    • Assisted in the coordination and management of various projects, including development of project plans and timelines.
    • Managed communication channels between stakeholders and project teams, ensuring alignment and timely updates.
    • Supported the Project Manager in tracking progress, handling issues, and updating stakeholders on project status.
    • Maintained documentation and reports, ensuring accuracy and completeness.
    • Highly skilled in analyzing and validating patient information, diagnoses, and billing data.
    • Demonstrated leadership skills that enable the processing of high volumes of patient information to achieve revenue generation goals.

Experience as Sr IT Engineer Digital Services

  • Employer

    Saudi Research and Publishing Company

  • From

    01 February 2011

  • To

    30 December 2014

  • Detail

    • Development & Implementation of New Digital Media Applications for Editorial Purposes. Technical Part in New Digital Media Platform Which Includes but Not Limited to Making Sure That the Digital Platforms (iPhone, iPad, Nokia, Android, Symbian, and Blackberry.

Experience as Sr System Engineer (GSM BTS Sites & Web Based Hosting Projects)

  • Employer

    Acrologix Pvt Ltd

  • From

    01 February 2007

  • To

    30 January 2011

  • Detail

    • Installation of New BTS Site.
    • Citrix XenApp server 4.5 and 5 Installation and configuration. XenApp 4 and 5 desktop installation and configuration and administration of client applications.
    • Installation and Configuration of Active Directory, DNS, IIS.
    • Installation and configuration of Microsoft software applications.
    • Administrative support for Installation, Configuration, and up gradation of Microsoft operating system.
    • Installation and Configuration of Microsoft SQL Server. Installation and Configuration of Microsoft Exchange server, Internet, and Security Acceleration Servers. Installation and Configuration of Microsoft Operation Manager Server, File Servers, Windows Share Point Service Server, Microsoft Windows Service Update Server.

Experience as IT Manager

  • Employer

    Blackstone Commercial

  • From

    01 June 2002

  • To

    30 July 2005

  • Detail

    • Developed and executed IT infrastructure plans. Servers and Workstations installation and configuration. Microsoft exchange server installation and configuration and outlook management. Management of whole office computer network and IT.

Experience as Assistant IT Admin

  • Employer

    COMSATS University Islamabad

  • From

    01 December 1999

  • To

    30 March 2001

  • Detail

    • Managing home directories, User accounts, managing servers, Trouble shooting

Academic Qualification

Master 15 January 2007

MSc Mobile Computing, United Kingdom
Certifications

PMP

  • Duration
    30-09-2027
  • Description
    Project Management Professional
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Last Login: 26 December 2024 5:49 PM
Profile Answers
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