Rashid Abbasi
IT Support Manager, IT Healthcare Manager, Presale Consultant
Dubai
Summary of Career
1. development of IT policies ITSM processes and activities to design, create, deliver, and support IT services.
2. Administered and maintained systems, including installation, configuration, and upgrades.
3. Developed and maintained comprehensive project plans, timelines, and resource allocations to ensure timely delivery of onboarding initiatives.
4. Provided regular updates to key stakeholders and client leadership on onboarding progress, addressing any escalations as needed.
5. Responsible for Technical Support/Presales for the Digital segment
6. healthcare operations management
7. Maintained documentation and reports, ensuring accuracy and completeness
8. Development & Implementation of New Digital Media Applications
9. Installation and Configuration of Active Directory, DNS, IIS.
10. Developed and executed IT infrastructure plans. Servers and Workstations installation and configuration
Experience as Sr IT System Engineer
RTA/Virtual Cloud
01 October 2021
30 September 2024
• Managed Patching activities for Client and Servers.
• Administration of Database servers for installation and configuration.
• SCCM and Intune administration for the management, deployment and security of devices and applications across enterprise.
• Administered and maintained systems, including installation, configuration, and upgrades.
• Contributed to the development of IT policies ITSM processes and activities to design, create, deliver, and support IT services.
• Support of assigned day to day tasks for systems and Applications.
Experience as Team Lead Healthcare| IT System & Application Support
Halian FZE/Cerner Corporation
01 March 2021
30 September 2021
• Worked directly with the client, Responsibilities include assisting with system configuration, implementation, and support of assigned Cerner applications for the organization.
• Managed the PHC onboarding workstream, delivering projects within agreed timelines and ensuring successful participant connectivity and go-lives.
• Facilitated regular meetings and maintained communication channels to keep stakeholders informed of project progress, milestones, and potential risks.
• Developed and maintained comprehensive project plans, timelines, and resource allocations to ensure timely delivery of onboarding initiatives.
• Coordinated with vendors critical to the onboarding process, ensuring their timely involvement and adherence to project deadlines.
• Provided regular updates to key stakeholders and client leadership on onboarding progress, addressing any escalations as needed.
• Identified and raised risks and issues related to onboarding, working proactively to mitigate them.
• Completed onboarding documentation in accordance with requirements, ensuring all prerequisites were in place for reporting purposes.
• Liaised with the Project Management team to execute next steps and maintained up-to-date lists of facilities for onboarding.
• Conducted follow-up calls to ensure completion of onboarding implementation tasks and addressed participant inquiries.
• Tracked and followed up on completion of connection requirements, including Security Assessments, adhering to deadlines.
• Reported non-cooperative facilities to the Provider Engagement Team and Department of Health for escalation.
• Maintained and submitted detailed reports including score, approval status, EMR, contact information, and final summary status.
• Performed administrative duties such as filing, typing, copying, and scanning, ensuring compliance with company policies and relevant regulations.
Experience as Technical Support/Presales Engineer (Cloud & Digital Services)
Almumayaz LLC (Etisalat Premium Partner)
01 November 2019
28 February 2021
• Responsible for Technical Support/Presales for the Digital segment of Etisalat. (Cloud, Data Center, M2M, A2P, Web Security, Office 365, Bulk Messaging, SVT, BAAS, VSAAS, UCAAS).
Experience as Healthcare IT & Application Support Project Manager (Remotely) US Clients
Interrove Engineering Services Pvt Ltd
01 January 2015
01 October 2019
• 4 years of experience in healthcare operations management
• Assisted in the coordination and management of various projects, including development of project plans and timelines.
• Managed communication channels between stakeholders and project teams, ensuring alignment and timely updates.
• Supported the Project Manager in tracking progress, handling issues, and updating stakeholders on project status.
• Maintained documentation and reports, ensuring accuracy and completeness.
• Highly skilled in analyzing and validating patient information, diagnoses, and billing data.
• Demonstrated leadership skills that enable the processing of high volumes of patient information to achieve revenue generation goals.
Experience as Sr IT Engineer Digital Services
Saudi Research and Publishing Company
01 February 2011
30 December 2014
• Development & Implementation of New Digital Media Applications for Editorial Purposes. Technical Part in New Digital Media Platform Which Includes but Not Limited to Making Sure That the Digital Platforms (iPhone, iPad, Nokia, Android, Symbian, and Blackberry.
Experience as Sr System Engineer (GSM BTS Sites & Web Based Hosting Projects)
Acrologix Pvt Ltd
01 February 2007
30 January 2011
• Installation of New BTS Site.
• Citrix XenApp server 4.5 and 5 Installation and configuration. XenApp 4 and 5 desktop installation and configuration and administration of client applications.
• Installation and Configuration of Active Directory, DNS, IIS.
• Installation and configuration of Microsoft software applications.
• Administrative support for Installation, Configuration, and up gradation of Microsoft operating system.
• Installation and Configuration of Microsoft SQL Server. Installation and Configuration of Microsoft Exchange server, Internet, and Security Acceleration Servers. Installation and Configuration of Microsoft Operation Manager Server, File Servers, Windows Share Point Service Server, Microsoft Windows Service Update Server.
Experience as IT Manager
Blackstone Commercial
01 June 2002
30 July 2005
• Developed and executed IT infrastructure plans. Servers and Workstations installation and configuration. Microsoft exchange server installation and configuration and outlook management. Management of whole office computer network and IT.
Experience as Assistant IT Admin
COMSATS University Islamabad
01 December 1999
30 March 2001
• Managing home directories, User accounts, managing servers, Trouble shooting
Master 15 January 2007
MSc Mobile Computing, United KingdomPMP