Kulsoom Zehra
Information Techology
Dubai
Summary of Career
1. Act as a technical expert &/ or administrator of SF including maintenance of system users, maintenance documentation of training manuals, configuration & other support related documents
2. Work with IT on projects & resolve SF issues that may occur because of data or integration with HRIS systems such as SAP workflow system and/ or external system using SF
3. Act as responsible for SF for issues related to all SF Modules
4. Possesses understand in the areas of Business application
5. Creating business analysis, outlining problems, opportunities and solutions for a business
6. Managing projects, developing project plans, and monitoring performance
7. Performing user acceptance testing, managing competing resources and priorities to ensure timely completion of project
8. Work with management and other departments to implement a successful IT plan
9. Assists in the implementation of the IT plan and trains the individuals who will need to use it
10. Execution for major activities such as software upgrades, software configuration changes
Experience as SuccessFactors Specialist
01 April 2019
To date
•Support Expertise & HR Business Partner in day to day SuccesFactors queries
•Responsible for day-to-day system Support, including interfaces with external customers & ensure resolution of all system related issues
•Act as a technical expert &/ or administrator of SF including maintenance of system users, maintenance documentation of training manuals, configuration & other support related documents
•Responsible for SF related support, mass upload & data quality checks
•Maintains employee record & inputs data in SF, as needed. Ensures the organization structure is set up correctly within SF; requires regular interaction with HR Business Partners & HR Expertise Teams to keep abreast of organization structure & changes & personnel changes
•Act as responsible for SF for issues related to all SF Modules & org charts
•Maintain vendor relations & be the responsible point of contact for external support tickets
•Identify opportunities of improvement in SF modules & propose alternative solutions where applicable
•Support in internal & external audits related to SF, user compliance & data access
•Support in Data Management to ensure accuracy & increase efficiency. Implement audit control steps to ensure data integrity & compliance with SF standards
•Provide regular updates on KPI to Higher Management
•Calculate impact of SF towards business growth
•Ability to handle sensitive information
•Excellent customer service skills
•Technical skills in SAP for application configuration & development
•Hands on experience of Data handling & Information Management
•Solid understanding of Information Management
Experience as Asst. SAP Basis Admin
01 April 2017
30 April 2019
•Train user on Standard application functions and configuration
•Possesses understand in the areas of Business application, database and system design
•Creating business analysis, outlining problems, opportunities and solutions for a business
•System and availability of the systems in alignment with industry standards
•Managing projects, developing project plans, and monitoring performance
•Prioritizing initiatives based on business needs and requirements
•Performing user acceptance testing, managing competing resources and priorities to ensure timely completion of project
•Identified company strengths & weaknesses and suggests areas of improvement
Bachelor 31 December 2014
Bachelors of Science