Assad Ejaz
Operations Manager
Abu Dhabi
Summary of Career
1. A Qualified professional with eight years of demonstrable knowledge and experience in Administration and HR Operations. Having worked for top MNCs like Abbvie and Warid telecom Abu Dhabi
2. I have gathered diverse experience of working with senior level management and implementing structured systems and processes
3. Proficient in the use of information technology for project. Excellent skills on using MS Word, Excel, VBA for project. Excellent Communication skills, both verbal and written
4. Excellent Skills with quotations, vendor negotiation and control cost budget on project
5. I am Energetic, result-oriented, self-driven, and demonstrate a positive attitude under stressful environments and pressure
6. I have remained in the talent pools of the organizations and I believe the foremost hallmarks of a sound professional are integrity, passion to contribute, drive change, persistence and decision-making.
7. Handling external or internal communication or management systems
8. Coordinating office activities and operations to secure efficiency and compliance to company policies
9. Organizing, arranging and coordinating meetings
10. Organizing travel arrangements for senior managers
Experience as Associate Manager Operations
02 May 2016
27 September 2019
Provides payroll information by collecting time and attendance records
Petty cash management report for billing cycle.
Prepare daily reports on operations & execution.
Submits employee data reports by assembling, preparing, and analyzing data.
Support to Help-desk, remote clients and other departments Manage & perform system backups and recovery/answer technical queries
Preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates
Develop strategies and generate targets by identifying milestones, and monitor deadlines; competent at filing and updating records.
I.T & related systems Management Procurement of IT equipment & installation
Installation, maintenance and up-gradation of Windows Servers
Implement company policies, rules and regulation
Experience as IT & HR Operations officer
01 January 2015
29 April 2016
Maintain attendance and leave record of all employees
Screen list cv bank for the client, recruiting staff developing job descriptions and person specifications
Maintain personnel files of all employees as per standards & Prepare attendance and leave reports
Installing and configuring computer hardware operating systems and applications
Troubleshooting system and network problems and diagnosing and solving hardware or software faults
Monitor office equipment including copiers and Scanner & Printing machines
Experience as Branch Manager
26 April 2012
30 December 2014
Direct all operational aspects including distribution operations, customer service, human resources, administration and sales
Resolve financial disputes raised by the customer service and sales teams
Reconciling daily, monthly and yearly transactions
Assist Management with monthly forecasts and Actuals vs Budget reporting to Finance, the Markets and Management
Assist with promotional events & updated senior level management
Assist customer’s complaint to solution
Experience as Lead-CS
01 March 2010
25 April 2012
Handle Complaints related to cellular Sim and ownership issues.
Promote Products and Services information to Customers.
Troubleshoot Technical Difficulties in system process to operate day to day activities.
Oversee billing and Payments postpaid.
Maintain financial accounts by processing customer adjustments.
Matric 30 May 2003
I had done my matriculation with distinguish in science from BISEM in 2003.Intermediate 30 August 2005
Completed my Fsc in Pre-Eng from BISEM 2005.Bachelor 25 November 2011
I completed my bachelor in Arts. I choose Political Science and Sociology as major subjects and completed in 2011 from University of the Punjab.Master 27 March 2015
MSc-Science G&WS. I had done MSc in Gender and Women StudiesMaster 29 April 2016
MBS-HR