ABDUL MUFEED O A

IT Support Engineer
Dubai


Profile Views 271

Recommendations (0)
Last Seen: 22 March 2020 12:18 PM

Skills
Office 365 Help Desk Operation Bitrix 24 Jira Ticketing System Cisco Technologies AWS Basic Knowledge Surveillance Systems Active Directory Management Network Administration Server Management ITIL Foundation knowledge CCTV Access control Astercc IPBX WIND
  • Experience
    4 Years
  • U.A.E Experience
    2 Years
  • Industry
    Information Technology
  • Nationality
    INDIAN
  • Visa status
    Employment Visa in UAE
  • Qualification
    Bachelor - Graduated in Electronics
  • Driving License:
Other Matching Titles/Position
DESKTOP SUPPORT
SYSTEM ADMINISTRATOR
IT ADMINISTRATOR
IT HELPDESK
IT SUPPORT
Industry Titles
Information Technology

Summary of Career

1. Identify incidents, analyze , give remote support and raise tickets to different projects in JIRA Ticketing system.


2. Network design and establishment, including: LAN, Wireless LAN, WAN etc…


3. Administrating CRM application Bitrix and giving support to the clients if situation arises.


4. Manage Office 365 , Bitrix 24, various portals of company


5. Remote support to all branches of AWOK in UAE,KSA,India,Egypt,China, Singapore, Ukraine and Pakistan


6. Maintaining inventory of all IT assets with proper records


7. Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server 2012 r2


8. Active Directory Services; Active Directory Group Policy Objects (GPO); Group Policy Management Console (GPMC); DHCP; WINS; and DNS.


9. Managing storage for Network cameras in warehouse


10. Administrating the whole IT infrastructure of different branch office


Work Experience (Employment History)

Experience as System Administrator

  • Employer

    Akshaya Common service Centre

  • From

    03 June 2015

  • To

    23 October 2017

  • Detail

     Setting and maintaining MS active directory ,DNS DHCP services.
     Operator Installing and troubleshooting desktops ,networks.
     Customize desktop applications to meet user needs.
     Create projects that are designed to either add functionality required by the company or to address ongoing network failure issues.
     Engage in regular network troubleshooting activities and resolve network connectivity issues
     Configured and installed New Windows 2012R2 Server
     Office Management

Experience as System Administrator

  • Employer

    AWOK.COM

  • From

    08 February 2018

  • To

  • Detail

    nstall, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server 2012 r2
     Manage Office 365 , Bitrix 24, various portals of company
     Identify incidents, analyze , give remote support and raise tickets to different projects in JIRA Ticketing system.
     Network design and establishment, including: LAN, Wireless LAN, WAN etc…
     Level 1 and Level 2 Support for both client users as well Developing Teams.
     Active Directory Services; Active Directory Group Policy Objects (GPO); Group Policy Management Console (GPMC); DHCP; WINS; and DNS.
     Administrating CRM application Bitrix and giving support to the clients if situation arises.
     Managing storage for Network cameras in warehouse
     Maintaining inventory of all IT assets with proper records
     Administrating the whole IT infrastructure of different branch office
     Configuring, Managing and Maintaining Networking Equipment’s like manageable Switches, Routers, IP cameras, Access systems, CCTV etc.
     Maintaining Astercc Call Centre {iPBX) Solution
     Setting IT infrastructure for new Offices
     Remote support to all branches of AWOK in UAE,KSA,India,Egypt,China, Singapore, Ukraine and Pakistan

Academic Qualification

Bachelor 09 May 2016

Graduated in Electronics
Certifications
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Mentor
Liaqat Ali

Mechanical Enigeer
Abu Dhabi

Last Login: 22 December 2024 4:36 PM
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