ABDUL MUFEED O A
IT Support Engineer
Dubai
Summary of Career
1. Identify incidents, analyze , give remote support and raise tickets to different projects in JIRA Ticketing system.
2. Network design and establishment, including: LAN, Wireless LAN, WAN etc…
3. Administrating CRM application Bitrix and giving support to the clients if situation arises.
4. Manage Office 365 , Bitrix 24, various portals of company
5. Remote support to all branches of AWOK in UAE,KSA,India,Egypt,China, Singapore, Ukraine and Pakistan
6. Maintaining inventory of all IT assets with proper records
7. Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server 2012 r2
8. Active Directory Services; Active Directory Group Policy Objects (GPO); Group Policy Management Console (GPMC); DHCP; WINS; and DNS.
9. Managing storage for Network cameras in warehouse
10. Administrating the whole IT infrastructure of different branch office
Experience as System Administrator
Akshaya Common service Centre
03 June 2015
23 October 2017
Setting and maintaining MS active directory ,DNS DHCP services.
Operator Installing and troubleshooting desktops ,networks.
Customize desktop applications to meet user needs.
Create projects that are designed to either add functionality required by the company or to address ongoing network failure issues.
Engage in regular network troubleshooting activities and resolve network connectivity issues
Configured and installed New Windows 2012R2 Server
Office Management
Experience as System Administrator
AWOK.COM
08 February 2018
nstall, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server 2012 r2
Manage Office 365 , Bitrix 24, various portals of company
Identify incidents, analyze , give remote support and raise tickets to different projects in JIRA Ticketing system.
Network design and establishment, including: LAN, Wireless LAN, WAN etc…
Level 1 and Level 2 Support for both client users as well Developing Teams.
Active Directory Services; Active Directory Group Policy Objects (GPO); Group Policy Management Console (GPMC); DHCP; WINS; and DNS.
Administrating CRM application Bitrix and giving support to the clients if situation arises.
Managing storage for Network cameras in warehouse
Maintaining inventory of all IT assets with proper records
Administrating the whole IT infrastructure of different branch office
Configuring, Managing and Maintaining Networking Equipment’s like manageable Switches, Routers, IP cameras, Access systems, CCTV etc.
Maintaining Astercc Call Centre {iPBX) Solution
Setting IT infrastructure for new Offices
Remote support to all branches of AWOK in UAE,KSA,India,Egypt,China, Singapore, Ukraine and Pakistan
Bachelor 09 May 2016
Graduated in Electronics