Experience as Desktop Support Engineer

• Employer

  HCL Technologies

• From

  15 December 2022

• To

  05 May 2023

• Detail

  • Provided 1st line technical support; answering support queries via ticketing tool, phone, and email.
  • Maintain a high degree of users service for all support queries and adhere to all service level agreement.
  • Respond to inquiries from clients and help them resolve any hardware or software problems.
  • Following the evolution of all aspects documentation and the proper processing of the ticketing operation.
  • Appropriate management and timely information on the results occurred depending on the priority issues and impact, providing technical support effectively.
  • Answered incoming calls and logged all users questions and issues accurately and efficiently into the ticketing system.
  • Work closely with development team and install the development related tools.
  • Configure antivirus software to fully protect IT environment.
  • Knowledge of O365 & it's features.
  • Monitor the performance of the computer systems and address issues as they arise.
  • Provide technical support for software reconfigurations to aid in function customization.
  • Test software performance throughout the desktop network to ensure peak performance.
  • Install computer hardware and software on desktops to keep versions current.
  • Initiate and complete Microsoft Windows server operating system updates.
  • Network with LAN/WAN and active directory for continuous company connection.
  • Responsible in preparing the audio / visual for all-hands and executive meetings
  • Install operating System (XP, WIN 7, WIN 10, LINUX, SERVER 2019)
  • Ms outlook Configuration & Troubleshooting.