Experience as System Administrator

• Employer

  NADRA PAKISTAN

• From

  01 June 2002

• To

  10 July 2008

• Detail

  • Team lead in technical support/Helpdesk team which is responsible for infrastructure services on Microsoft Windows technology.
  • Creating standard server/workstation builds, patching and updating with latest service packs/hot fixes. Design and Implementation of Disaster Recovery Plans for Server backup maintenance/monitoring. Using restore utilities to maintain system configuration and server recovery of mission critical systems, using ERDs.
  • Worked as Project Manager on various National level Projects.
  • Hardware procurement, evaluate new products and technologies.
  • Software testing and QA, working closely with software team for development.
  • Manage implementation, problem diagnostics & resolution, service delivery, online and on-call third line technical support to branch/mobile offices for fully managed business application hosting platform based on Windows Server 2000/2003 and SQL Server 2000.
  • Remote administration of servers for any problem across NADRA Swift Registration Centres related to Microsoft Windows operating system and business applications.
  • Full hardware break/fix expertise within the HP Proliant Server range (disk, memory, processor). Fault diagnosis and resolution of software & hardware faults.
  • Provided online technical support to more than 70 remote sites.
  • Working on National projects & managing/working on regional projects, with effective communication and reporting.
  • Handling and troubleshooting of operating system installations, software installations such as MS Office, Anti-virus software, business applications and device drivers.

Experience as IT Manager

• Employer

  Alpha Omega

• From

  12 July 2008

• To

  09 July 2009

• Detail

  • Install, configure and maintain all technology hardware, software and data/voice communications equipment.
  • Administer all business applications and servers, database, remote access terminal server.
  • Install and configure desktop applications and office productivity suites, antivirus software.
  • Manage, evaluate and procure technology resources.
  • Research, develop and implement new technology initiatives.
  • Assist in developing and documenting IT policies, procedures, and budget.

Experience as IT Specialist

• Employer

  DPD UAE

• From

  12 July 2009

• To

  27 January 2011

• Detail

  Established technology architecture of the company while overseeing full lifecycle of parcel system and CRM dynamics business solutions. Scheduled and directed user training programs in managing feasibility studies on new hardware and software. Facilitated training and demonstration needs while following organizational requirements. Delivered excellent first-rate technical Support to the management in assessing MAC and Microsoft operating systems and executing IT hardware, software, and network requirements based on business needs.
  • Identified and resolved desktop, network, applications, and systems issues to minimize system downtime while delivering excellent first-rate ITC support to all employees within the organization and successful CRM implementation.
  • Analyzed operational requirements while managing and maintaining systems of computers and communication software and performing backup and disaster recovery procedures for the company’s data.
  • Administered Windows 2003/2008 server domain environment, Exchange 2003/2007 email, and operations of file/FTP, and SQL 2005 Server while performing routine maintenance.
  • Oversaw AVAYA telephony system to resolve issues while offering support to call Centre in a timely manner.

Experience as ITC Support Manager

• Employer

  SCD - NUVIAS

• From

  30 January 2011

• To

  04 April 2017

• Detail

  Offered guidelines to IT operations functions in developing objectives and supervising crucial performance measures for internal users and business partners. Designed equipment delivery, implementation, and activation process and provided solution for data center, disaster recovery, complex configuration, and IT Infrastructure. Held the credit for asset and vendor management as well as procurement of ITC equipment, such as servers, PC/laptop, and Ipads/tablets.
  • Played an integral role as a Microsoft NAV Administrator and Project Manager and rectified desktop, network, printer, server, and applications issues while delivering ITC support to employees in the organization.
  • Examined and resolved warranty issues while supervising supplier relations, service desk, and 1st, 2nd, and 3rd level IT operational activities, and facilitating senior management in IT strategy, budgeting and planning.
  • Skillfully examined, supervised, and retained system components and offered recommendations to clients regarding computer system, security, monitor network, computer and disk utilization.
  • Led on information & data security by applying Malware Bytes, cloud security, Netskope, Load balancing, JetNexus, Allied Telesis Firewalls, AWS, Azure, VMware, Unitrends and Veeam for backup system.

Experience as ICT Program Manager

• Employer

  Government of Punjab

• From

  21 August 2017

• To

  31 March 2019

• Detail

  Identified and created best practices and lessons from project for organizational sharing to secure environment to host DBR data center. Delivered first rate technical support to department of local government while accomplishing planning, design, implementation, operation, maintenance, and improvement in enterprise technology. Led capacity-building trainings related to DBR application for project staff, assessed data trends, and produced reports for dissemination with local government department and UNICEF. Helped Department of Local Government in organizing events, meetings, workshops and seminars, retaining records, and ensuring effective coordination at provincial level with all relevant partners. Organized, consolidated, and presented child birth registration data in district, tehsil, and UC level to the Department of Local Government and UNICEF. Built synergies with key stakeholders to oversee IT governance, systems, solutions, procurement, and programs including all budget, quality, risk, financial and contracts.
  • Developed information management system and supervised entire Digital Birth Registration (DBR) program for UNICEF and Punjab local government and community development.
  • Drove the successful execution of most critical and complex IT initiatives, managing IT helpdesk for more than 4000 users.
  • Actively liaised with Director General of Local Government Punjab, consultants/vendors, UNICEF, Telenor, and mobile network operators (MNOs) to retain system and services during digital birth registration project.
  • Liaised with project field staff to examine implementation of respective monthly work plans and ensure processes and communication channels with relevant stakeholders.
  • Expertly coordinated with project team in identifying and resolving technical problems in the field and creating on-line and physical data and standard operating procedures while retaining and restoring server/data backups.

Experience as IT Consultant

• Employer

  Freelance Recruitment

• From

  01 April 2019

• To

  31 December 2019

• Detail

  Explain client's system specifications and understand their work practices and the nature of their business. Offer solutions to clients by creating reports, examining current MIS of the organizations and proposing requisite changes for designing, testing, installing, and monitoring new systems.
  • Identify and examine IT requirements within companies and deliver independent and objective direction to the CEO, Board and Management in using technical tools and organizing trainings for users and other consultants in a timely manner.
  • Successfully create and provide documentation and progress reports to customers. Advisory service on new datacenter and up.