Zahid Maqsood
IT Support Specialist
Dubai
Summary of Career
1. Administration of IT Infrastructure of the whole organization.
2. Courdinate with colleagues help them and get coordination by them
3. Troubleshoot on site and off site Networking issues.
4. Manager of Organizational IT Assets.
5. Maintain day to day IT Operations and Backups.
6. Support employees to sort out issues they faced.
7. Keep always IT stock for new system installation and Provide quick response when needed.
8. Handle whole database of the organization manage its backups to prevent from disaster.
9. Help the other managerial level officers in their job role.
10. Submit required data always on time.
Experience as IT Support Specialist
DWP TECNOLOGIES (PVT) LTD
18 October 2016
25 June 2019
• Administering & designing LANs, WANs internet/intranet, and Enterprise networks.
• Analyzing & developing key components using methodology prescribed techniques.
• Communicating and negotiating with users, specialists, other staff and suppliers.
• Network connectivity troubleshooting and Solving Networking issues.
• Responsible for communication protocols, configuration, integration & security.
• Investigating, diagnosing and resolve all network problems.
• Maintaining pre-packaged software applications on the LAN.
• Upgrading and repairing faults on CIS systems, networks & peripheral equipment.
• Cisco & HP switch configuration in particular VLAN configuration/troubleshooting.
• Working with multiple technical platforms i.e. mainframe, two-tiered client-servers and three-tiered client-servers.
• Provide IT Support Level 1 and 2.
• Backup Data Onsite and Offsite as well.
• Active Directory Installation.
• Knowledge of networking, PABX, Telephone, Server.
Good knowledge of troubleshooting, PC installation.
• Troubleshooting, PABX, Network Support, Networking
• Help-desk, troubleshooting local network and PCs hardware.
• Setting up and configuring laptops, desktops and Routers, ensuring security and upgrades are applied and kept up to date.
• Maintenance and repair of computers in addition to administer and maintain Wireless access points.
• Provide network support and resolve problems.
• Installation and Configuration of Local and Network
• Assisting in the maintenance of network servers, printers, IT equipment and systems.
• Ensuring adequate levels of support coverage including scheduling staff coverage, rotating work schedules, etc.
• Installing tests and troubleshooting a full range of hardware and software, end user tools, etc.
• Investigates OS System exposed violations and potential breaches in security.
Master 01 March 2019
Completed Bachelors in Information Technology equivalent to Masters having Good grades GPA 3.38. and done Final Year Project alone Employee attendance systems via fingerprint.