Sahabaaz Bano
Process associate
Sharjah
Summary of Career
1. Customer interaction through mail
2. Prepare weekly reports in ms excel
3. 2yrs of experience in customer service both International and domestic client
4. 1yr 9 months work as a content moderator for client Facebook
5. Handled life insure for US client
6. Preparing presentation in powerpoint
7. Responsible for providing status update to clients
8. Good in preparing and generating invoice
9. All over experience is 3yr 9 months
10. Worked with MNC’s like Infosys, Amazon, Myntra and Facebook
Experience as Senior CSE
12 August 2016
19 July 2017
Generate invoice and resolve queries of the customer
Experience as CSE
12 August 2015
15 August 2016
Customer interaction through mail.
Worked under TOC (transportation orientation )department.
deal with logistic team and have to generate invoice and working on various form.
Prepare weekly report in MS Excel and sometime have to prepare presentation in powerpoint and present to client .
Experience as Content moderator
19 March 2019
29 December 2019
Working for a client Facebook.
Evaluating content submitted by user and content writer based on the rules or content standard.
End of the day have to prepare report in excel and sent to supervisor.
Experience as Process executive
Infosys BPO Ltd
10 July 2014
13 July 2015
Worked as Process Executive in Infosys BPO limited
? Implementations consultant for 12 months via AETNA Process
? Handling life insurance of US Clients
? Analysis of contract state & ET state legislation to provide better benefits
? Data maintenance in the system with accuracy
? Prepare weekly reports in MS Excel and share with leadership
? Propose solutions to clients request
? Responsible for providing status update to clients