Waqas Umar
Business Manager
Dubai
Summary of Career
1. Enthusiastic, highly self-motivated, hardworking and dedicated individual.
2. Remains calm and focused under high pressure and works well to strict deadlines
3. Learns fast and easily assimilate complex technical information
4. A committed team player who enjoys responsibility with ability to lead, motivate and inspire others
5. Excellent communication, negotiation, organisational, and interpersonal skills
6. Interacts effectively with people at all levels with tact and diplomacy
7. Professional, reliable with an eye for detail, accurate and strong work ethos
8. Work Horse
9. Flexible
10. Punctual
Experience as Team Leader
One Call BPO
01 January 2009
17 March 2011
• Dealing and helping the customers in an excellent manner
• Managing the sales and promotional work smoothly
• Providing support and assistance where required
• Dealing with complex customers complaints
• Excellent use of customer services skills by communicating to the customer, listening with care, meeting their demands with integrity and ensuring customer satisfaction in an intense and fast paced environment
• Challenging role, as hard work and commitment are vital to work during long hours.
Experience as Business Manager
Costcutter
02 May 2011
05 August 2016
• Gather, analyse and interpret external and internal data and write reports.
• Maintain relationships with partners/vendors/suppliers.
• Supervise the work employees and provide feedback and counsel to improve efficiency and effeteness.
• Ensure that the company has the adequate and suitable resources to complete its activities such as Staff, Material, equipment etc.
• Access overall company performance against objectives.
• Excellent use of customer services skills by communicating to the customer, listening with care, meeting their demands with integrity and ensuring customer satisfaction.
Experience as Business Manager
Sudais Group Of Companies
01 November 2016
17 July 2019
• Gather, analyse and interpret external and internal data and write reports.
• Maintain relationships with partners.
• Supervise the work employees and provide feedback and counsel to improve efficiency and effeteness.
• Ensure adherence to legal rules and guidelines.
• Excellent use of customer services skills by communicating to the customer, listening with care, meeting their demands with integrity and ensuring customer satisfaction.
Matric 01 June 2003
Matric with ScienceIntermediate 01 August 2005
Intermediate in Computer SciencesBachelor 01 August 2008
Bachelors in CommerceMaster 01 December 2014
Post Graduate Diploma in Business Management