Experience as MICE Operations Coordinator

• Employer

• From

  04 October 2010

• To

  31 May 2015

• Detail

  Welcomed more than 2,000 Tourists in a month, primarily from Europe, C.I.S., France, Germany and Far East.
  Ensured that Guests stay was comfortable, all Guests needs were attended to.
  Assign a representative for all arriving flights to welcome Guests.
  Services to give to clients in the events of airline flight delay.
  Prioritized duties to meet deadlines and maintain 100% quality standards

Experience as Operations Manager - Outbound

• Employer

• From

  01 July 2015

• To

  02 July 2017

• Detail

  Ensure smooth operation in all department,
  General supervisions,
  Working with clients, ensure profitable in business by doing business trips to Potential Markets (Such as Africa, Pakistan, India & Sri-Lanka)
  Attend to guest complaint at all the times
  Achieved and surpassed production targets through effective staff management, task allocation and materials coordination
  Managed daily operations, including supervising multiple team members across 04 locations

Experience as Assistant Sales Manager

• Employer

• From

  02 July 2017

• To

  04 December 2017

• Detail

  Plan & Strategist to achieve Revenue
  Providing maximum customer satisfaction by closely interacting with Corporate Accounts to understand their requirements and customizing the product and services accordingly
  Daily Meetings with Other Head of Departments to share ideas in regards, to how we can increase sales & help them design Promotions
  Met with entire team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions
  Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues
  Achieved consistent 25% growth rate with effective planning and management strategies
  Worked closely with Business Owners & Decision Makers, using persuasive communication skills and customer relations expertise to close deals

Experience as Market Manager - Groups

• Employer

• From

  10 December 2017

• To

  17 May 2019

• Detail

  My main responsibilities were to Set up department strategies to achieve targets in terms of Converting queries into confirm groups from leisure and corporate travel.
  Monitor the performance of all direct reporting executives by observing reports, operational techniques and effectiveness of an individual.
  Conduct weekly/monthly meetings with reporting staff to create an open line of communication.
  Carry out any additional responsibilities assigned by management from time to time Our main Markets that we were handling was C.I.S., Sub Continent, Europe, Africa, USA, South America & Far East.
  Built and strengthened strategic relationships with vendors, advertising agencies and leading Travel & Corporate partners.
  Enhanced profitability to achieve marketing objectives and drive productivity and growth from concept to implementation.
  Increased profit margins by 20% through maximizing new product introductions

Experience as Sales Manager - Leisure

• Employer

• From

  19 May 2019

• To

  24 August 2019

• Detail

  As it is brand-new hotel & we are still in Pre-Opening Phases, there is almost everything & anything we are doing to make it successful
  However in my current position of Sales Manager - Leisure my responsibility is to assist Our Director of Sales in managing the Leisure side of Sales in Sales & Marketing department, ensuring highest business levels, by planning Daily & Weekly Targets, organizing the potential Markets for the area
  Doing mystery Visit to other Hotels to know what is happening in the Area.
  But most Important Aggressive Sales calls on Daily Basis, which have helped us to bring up our normal occupancy by 75% & revenue by 45%
  Main Markets that we are able to bring to our Property is C.I.S., German, French, Chinese & Locals