Summary of Career
1. RETAIL SALES EXECUTIVE Proven leader in retail and hospitality, excelling at customer satisfaction and team motivation at companies like ETISALAT.
2. . Leveraged problem-solving and Oracle Java expertise to innovate and boost sales.
3. Achieved significant service improvements through effective relationship building and leadership.
4. Management of office equipment.
5. Handling external or internal communication or management systems.
6. Manage phone calls and correspondence (e-mail, letters, packages etc.)
7. Submit timely reports and prepare presentations/proposals as assigned.
8. Organizing, arranging and coordinating meetings.
9. Supervising administrative staff and dividing responsibilities to ensure performance.
10. Coordinating office activities and operations to secure efficiency and compliance to company policies.
Experience as Restaurant Floor Manager
Shezan Regale Restaurant
03 March 2014
05 March 2018
Analyzed customer feedback and implemented strategies to improve service.
Organized and conducted pre-shift meetings to review specials, menu changes, and house counts.
Monitored cash handling procedures to accurately charge customers.
Monitored restaurant equipment to schedule maintenance and repairs.
Experience as Shift Supervisor
Golden Tulip Khatt Springs Resort & Spa
02 April 2018
31 October 2018
Motivated employees with the skillful implementation of new KPIs every weekly.
Updating data on daily basis at CID software as per UAE Law.
Organized and scheduled employee shifts and break times.
Helped Housekeeping staff to organize and clean their work environment thoroughly.
Assisted customers with inquiries, orders and complaints in a timely manner.
Experience as Restaurant Manager
Strong Roots Family Restaurant
01 January 2019
10 February 2022
Organized and conducted pre-shift meetings to review specials, menu changes, and house counts.
Analyzed customer feedback and implemented strategies to improve service.
Greeted guests at tables and attended to guest needs to promote customer service and satisfaction.
Defined and updated restaurant policies and procedures.
Experience as Assistant Sales Team Leader
Gateway Retail Financial Broker LLC
01 August 2022
31 December 2023
Credit Cards & Personal Loans Ajman Bank / Deem Financing / Aafaq Islamic Financing
Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.
Conducted performance reviews to measure employee growth and skills.
Developed and utilized team-building exercises to promote workplace synergy and productivity.
Experience as Sales Executive
Etisalat - UAE
01 September 2024
To date
Maintained a thorough knowledge of all products, services, and pricing to deliver accurate
customer service
Created and maintained an organized and efficient work environment
Implemented innovative strategies to increase sales and improve customer satisfaction
Managed floor coverage to engage customers and drive shopping experiences
Established strong brand partner relationships to achieve sales and service goals
Bachelor 31 March 2017
BBA Hon's In HRM
Customer Services and Business Development Expert
Lahore