Janani
Talent Acquisition/Sales Support
Sharjah
Summary of Career
1. Chat support engineer to resolve queries for customers
2. Handling Chats and mails with worldwide customers
3. Responsible for handling the cases raised by customers and follow ups
4. Being Responsible for booking demo and sessions with sales team as per user request
5. Consistently met and exceeded set productivity targets
6. Generated additional revenues utilizing thorough product knowledge and friendly sales techniques to up-sell product specials
7. Exceeded customer expectations by locating hard to find items, and recommending alternative options for technical issues
8. Arranging conference calls, meetings with Project Managers for weekly follow up
9. Preparing excel reports in a daily & weekly basis which is required by the team.
10. Maintaining the data of higher official employee details in a daily basis (Resource Management)
Experience as Sales Support Engineer
Apptivo
10 February 2016
30 April 2017
1.3 years of experience as Sales support engineer by handling customers all around the world for online product called Apptivo
Experience as Talent Acquisition HR
Infosys Limited
18 October 2010
01 January 2016
Acting Coach - Assisting the team members in process queries and finding the effective solution to the queries which needs further findings.
Quality Auditor for the team given the responsibility to conduct audits on a daily basis and send the quality reports to higher officials.
Resolving queries, providing feedbacks and coach them on improvement areas, so that to maintain consistency in the Quality of the work.
Responsible of monitoring WFM (Work Force Management) of the team for ensuring Schedule Adherence.
Maintaining the Team’s Shift Roster to allocate the agents in appropriate schedules as per the WFM
Provided training to new customer service representatives and mentored them during their first few months
Talent HR for SAP Projects, 2014 – 2016 Infosys Hyderabad
Responsibilities:
Worked with Technology Solution Optimization as a Talent Management Anchor in Talent Planning & Deployment Team (TPD – SAP Technology).
Maintaining the data of higher official employee details in a daily basis (Resource Management)
Following up and Maintaining updates of allocating the employees in production
Preparing excel reports in a daily & weekly basis which is required by the team.
Responsible for doing the leave and training allocations in IS system as required by the higher officials.
Responsible for handling the calls with employees and following up with onsite requirements
Arranging conference calls, meetings with Project Managers for weekly follow up
Responsible for recruiting employees for onsite projects
Bachelor 01 May 2010
Information Technology