Summary of Career

1. Receptionist / Admin / Hr. Coordinator.

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2. Here, I was responsible for Front Desk Operations, HR Coordination and General Administration  Assisting our guests, visitors and vendors, directing them to the concerned person, attending incoming calls  Facilitating travel itinerary, collaborating with external vendors for travel related assistance and arrangements

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3. Organizing meeting schedules, arranging conference rooms  Looking after joining formalities, documentations, introduction & induction of new joiners  Coordinating with agencies for background verification & reference checks  Maintaining employee attendance, preparing data for payroll  Updating notice boards, preparing MIS and other reports  Managing routine administrative activities, facility and inventory management

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4. Coordinating with all the team heads of the department.  Achieving the process objective, addressing the concerns raised or issues faced by customers regarding Bank’s products or services, offering them with best available solutions  Referring unresolved customer grievances or special requests to designated departments for further course of action.Following-up with other departments on pending issues and monitoring their turn-around time for prompt closure.Offering cross-functional floor suppo

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5. Providing training to new joiners, performing call calibrations, listening to their calls, identifying areas of improvements and preparing action plan  Publishing critical MIS and dashboards highlighting the types of issues voiced by customers B

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6. Assisting our guests, visitors and vendors, directing them to the concerned person, attending incoming calls  Facilitating travel itinerary, collaborating with external vendors for travel related assistance and arrangements

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7.  Organizing meeting schedules, arranging conference rooms

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8. Looking after joining formalities, documentations, introduction & induction of new joiners  Coordinating with agencies for background verification & reference checks

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9. Maintaining employee attendance, preparing data for payroll  Updating notice boards, preparing MIS and other reports

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10. Managing routine administrative activities, facility and inventory management

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