Meesum Abbas
System and Network Administrator
Gujranwala
Summary of Career
1. • Implement robust IT governance frameworks, ensuring compliance with regulatory standards and safeguarding organizational assets.
2. • Configure, maintain, and troubleshoot complex IT infrastructure, including Cisco switches, routers, and MikroTik devices.
3. • Implemented Microsoft 365 and network administration solutions, reducing downtime and improving security.\
4. • Acted as a secondary point of contact for stakeholders, ensuring alignment between IT projects and business objectives.
5. • Acted as a secondary point of contact for stakeholders, ensuring alignment between IT projects and business objectives.
6. • Provided user support for Microsoft 365 and other enterprise-level applications, resolving technical issues quickly.
7. • Configured routers, managed user accounts, and maintained the overall IT infrastructure.
8. • Provided on-site and remote IT support for systems, desktop hardware, and network connectivity.
9. • Installed and troubleshooted CCTV systems, configured routers, switches, and wireless access points.
10. • Installed, maintained, and configured IT systems and network devices for smooth operations across multiple branches.
Experience as IT Support
SocialAce
04 August 2020
22 March 2022
Key Roles:
• Provided IT support to new customers, offering training to reduce frustration and improve customer satisfaction.
• Assisted customers in identifying and resolving technical issues, restoring service and functionality.
• Responded to network faults rapidly, restoring connectivity and preventing unnecessary downtimes.
• Monitored systems in operation, quickly troubleshooting errors and resolving issues.
• Contributed to the development of technical support best practices, sharing knowledge and expertise with the team.
Experience as IT Support Engineer
Foretag
10 August 2022
09 November 2022
Key Roles:
• Provided technical support to end-users, troubleshooting hardware and software issues.
• Installed, configured, and maintained IT systems and peripherals, ensuring optimal performance.
• Contributed to IT projects, such as network setup and data backups, improving overall IT infrastructure.
• Provided on-site desktop support, resolving hardware, software, and networking issues.
• Led the installation of various software packages, operating systems, and network printers as per client specifications.
• Conducted hardware maintenance, data backups, and network configuration for optimal system performance.
Experience as Network Administrator
Intertouch General Maintenance
08 May 2023
02 January 2024
Key Roles:
• Plan, design, and implement computer networks based on organizational needs.
• Provided on-site and remote IT support for systems, desktop hardware, and network connectivity.
• Installed and troubleshooted CCTV systems, configured routers, switches, and wireless access points.
• Ensured data security by managing user accounts, permissions, and security policies using Active Directory.
• Installed, maintained, and configured IT systems and network devices for smooth operations across multiple branches.
• Coordinated with management and technical support teams to solve complex technical issues.
Experience as System & Network Administrator
Remit Choice Limited
23 February 2024
To date
Key Roles:
• Implement robust IT governance frameworks, ensuring compliance with regulatory standards and safeguarding organizational assets.
• Configure, maintain, and troubleshoot complex IT infrastructure, including Cisco switches, routers, and MikroTik devices.
• Implemented Microsoft 365 and network administration solutions, reducing downtime and improving security.
• Acted as a secondary point of contact for stakeholders, ensuring alignment between IT projects and business objectives.
• Managed and maintained corporate network systems, ensuring consistent and secure service delivery.
• Provided user support for Microsoft 365 and other enterprise-level applications, resolving technical issues quickly.
• Configured routers, managed user accounts, and maintained the overall IT infrastructure.
• Provide technical support to end-users, troubleshooting hardware and software issues.
Matric 13 August 2015
MatriculationIntermediate 18 July 2017
Intermediate - Gift Group of Colleges - Gujranwala - PakistanBachelor 10 August 2021
BS Information Technology - Punjab University - Pakistan
Customer Services and Business Development Expert
Lahore