Summary of Career

1. Worked for First Abu Dhabi integration project as Desktop Support Engineer

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2. Proficient in utilising desktop support and other technologies, such as application testing and banking software management while troubleshooting technical problems.

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3. Hands-on experience in installing, configuring, repairing and testing various hardware/software systems along with troubleshooting related issues with high accuracy.

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4. Significant work experience in managing large system/device network to deliver high performance and secured services.

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5. Proficient user of IT helpdesk tools (ITIL compliant) as well as familiar with Active Directory Services (ADS), Windows 2000/2003/2008 Servers, User creation and permissions.

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6. Played an integral role in FAB integration project.

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7. Very Good skills in Handling IT Help Desk Tool(HPSM), Windows Remote Desktop,SCCM

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8. Successfully managing 80users,provided support to Desktop, Laptops and Printers and smart devices.

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9. ? Cisco Certified Network Associate with blended experience in managing various aspects of social media activities as well as providing IT support while working with Elements Health Care Solutions in India.

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10. ? Instrumental in strategically planning the entire marketing, promotional and campaign activities to ensure successful website management while meeting corporate targets and KPIs.

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