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Nicki Rose Certeza

IT Helpdesk Coordinator
Dubai

Profile Views 248
Recommendations (0)

Skills
IT Support Software Installation Network Setup Service Desk Active Directory Microsoft 365 Printer Connection Email Setup
  • Experience
    2 Years
  • U.A.E Experience
    --
  • Industry
    Information Technology
  • Nationality
    Filipino
  • Visa status
    Others
  • Qualification
    Bachelor - Bachelor of Information Technology
  • Driving License: None
Other Matching Titles/Position
Industry Titles
Information Technology

Summary of Career

1. Answering phone and emails

2. Manage Engine Service Desk Admin

3. Password reset using Active Directory

4. User profile creation

5. User Data backup

6. Windows Imaging

7. Generating reports from service desk software

8. Requesting IT stocks

9. Logging tickets and assigning to technicians

10. Software installation

Work Experience (Employment History)
Academic Qualification

Bachelor 31 March 2012

Bachelor of Information Technology
Certifications
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