Experience as Senior Team Lead

• Employer

  Systems Limited

• From

  11 May 2009

• To

  31 December 2013

• Detail

  • Maintained the inflow and out flow of the work volumes.
  • Direct interaction with the US clients regarding all the issues throughout the shift.
  • Managing a team of more than 20 people to achieve the daily targets and goals.
  • Operational management, managing the floor, adherence to schedule.
  • Proactively manage efficient team delivery and output within agreed service levels and business targets.
  • Ensure effective traffic management through adherence on the floor.
  • Achieving Strategic KPIs, every month including Fraud Prevention, Revenue maximization, Employee engagement etc.
  • Promote a conductive working environment for all employees and ensure discipline on the floor.
  • Effectively manage business processes within the team, such as time and attendance and ACT reporting, to ensure customer satisfaction and accurate flow of information to internal sources.
  • Resolve escalated inquiries and complaints, taking responsibility for the action required where necessary.
  • Conduct call monitoring either by listening into recorded calls or live calls and subsequently undertakes coaching sessions with team members

Experience as Senior HR Executive

• Employer

  Systems Limited

• From

  01 January 2014

• To

  31 July 2017

• Detail

  • Assisted HR leadership team in maintaining and constantly refining all elements of HR department.
  • Hands-on delivery of employee orientations and delivery of ongoing subject matter expertise, for employee facilitation.
  • Hands-on involvement in administering the employee referral program, participating in campus recruiting, helping to optimize all candidate sources, etc.
  • Ensure completion and filing of all company policy acknowledgements and other agreements, including background checks, etc.
  • Act as a key subject matter expert, to enable benefits-related facilitation for Employees.
  • Assisting the Associate/Assistant HR Manager in ensuring accurate and timely record-keeping.
  • Help the Assistant/Associate HR Manager in providing ongoing facilitation and reports to department personnel.
  • Assist in the overall function of HR in all offices, in accordance with departmental SOPs.

Experience as HR & Recruitment Specialist

• Employer

  Sublime Wireless Inc.

• From

  02 October 2017

• To

  15 February 2019

• Detail

  • Work with HR and hiring managers to assist with recruitment efforts.
  • Identify future talent needs and proactively recruiting and sourcing; develop talent pool or social engagements.
  • Manage the recruitment process and life-cycle, including initial assessments, interviews, and offers.
  • Counsel the candidate on corporate benefits, salary, and corporate environment.
  • Provide recruitment guidance and retention counsel to hiring managers and HR professionals with hiring and employee retention.
  • Use social media, job boards, Internet sourcing, and other technical means to source candidates for open jobs.
  • Timely updating of databases and maintaining physical & electronic records.
  • Participate in employment events, such as career expos and job fairs. Reviewing job descriptions to understand the needs in identifying right candidate.
  • Liaising with department head regarding human resource requirements and target achievements in a timely manner.
  • Ascertaining the competence of candidates against a technical job description.
  • Understand the requirements, coordinate for short listing and screening including preliminary interview of the candidates.
  • Source and develop candidate pipelines for open roles from the internal database of the company.
  • High level of proficiency with Internet navigation and online recruiting technology/tools.