Imran Khan
(Job Seeker - Active)
Information Technology Consultant
Abu Dhabi
Summary of Career
1. Server Administration/ MCSE
2. Network Administration/ Routing & Switching/ CCNA
3. IT Service Management/ ITIL
4. IT Assets Management
5. Virtualization
6. Database Administration/ Hospital Information System
7. Access Management/ Incident management/ CMDB
8. Help Desk Administration
9. Technical Support
10. IT Auditing
Experience as Information Technology Consultant
08 March 2020
31 July 2020
• Responsible to carry out all the policies, standards, guidelines and procedures of IT Service Management
across organization
• Understanding customer requirements and business objectives
• Provide strategic advice on using technology to achieve goals
• Build trusted and effective relationships working with project managers to ensure they deliver on-time,
on-budget, on benefit and on-quality (and intervening to resolve issues as required)
• Revise existing systems and suggest improvements
• Apply knowledge of Project and Program Management to solve problems in unique and non-repetitive
scenarios
• Participate in discussions and activities regarding IT project funding, resourcing and prioritization while
advocating for the business as it relates to programs and projects
Experience as IT Support Engineer
ZONG CMPak Private Limited
10 January 2011
11 February 2014
Installed, operate and maintain network services, routers, hubs, switches, modems and other network
devices following technical plans
• Installed, configuring and managing File server, Domain server, ADC server and Application server
• Installed, upgraded, supported and troubleshoot Windows/Mac OS and Microsoft Office and any other
authorized desktop applications. (in person, by telephone, or via remote access)
• Maintained current and accurate inventory of technology hardware, software and resources using
Remedy Tool
• Installed and maintain Foolproof and passwords and kept the access records
• Maintained log and/or list of required repairs and maintenance
• Troubleshoot system and network problems and diagnosing and solving hardware or software faults
• Configured and deploy new and refurbished workstations, laptops and peripheral equipment
• Maintained network facilities in individual machines, such as drivers and settings of personal computers
& printers.
• Backed up and restored critical Active Directory data.
• Troubleshoot and resolved access management workflow issues
• Handled Backup, Restored and Data Managed with Symantec Backup exec, Acronics Backup & Recovery.
• Installed and configured and maintained LAN/WAN network devices.
• Installed, configured and managed Symantec Endpoint protection Antivirus, Kaspersky Business space
security,
• Installed, configuring and managing of Printers and Scanners
• Made recommendations about purchase of technology resources
• On call support during non-standard work hours
• Configured in Internet Services (email, pop3, http, Remote control etc) and email systems Management.
• Provided network accounts and passwords as required
• Maintained log and/or list of required repairs and maintenance
• Monitor security of all technology
• Installed, configuring and troubleshooting local, network & Internet printers.
• Implemented and support of all Wireless devices.
• Setup and managing IP and Internet Cameras.
• Handled installation of network hardware components and configuring appropriate drivers.
• Monitored and reporting daily/ monthly backups.
• On call & remote support during non-standard work hours
Experience as IT Incharge
Hameed Khan & Co Chartered Accountants - A Member firm of kingston sorel international , united kingdom
16 March 2014
23 April 2014
• Responsible for installing, maintaining and troubleshooting computer hardware, software and networks.
• Installed and repaired Windows, Macintosh computers with standardized applications and networking
software,
• diagnosing and solving problems that develop in their operations.
• Handled installation of network hardware components and configuring appropriate drivers.
• Troubleshoot, Installation & Maintenance of Laptops, Desktops and Networks.
• Managed Domain Controller, Active Directory and DHCP Server.
• Troubleshoot WindowsXP, Visa, 7, 8 & 10 and Linux operating systems issues.
• Managed & simplify software distribution, Patch management, control of remote desktops of all OS,
Mobile devices(Android, IOS & Windows) using Desktop Central.
• Configured and Troubleshoot Internet Services (Broadband, pop3, Imap, https, Remote control etc.)
• Maintained log and/or list of required repairs and maintenance.
• Identified and Responsible for providing technical assistance and support related to computer systems,
HW and SW
• Responds to queries, runs diagnostic programs, isolates problem, and determines and implements
solution.
• Ensured hardware is stripped and secured before disposal
• Administered help desk system.
• Installed, maintained, and troubleshoot printers/copiers as well as manage toner requests
• Provided orientation to new users of existing technology
• Trained staff about potential uses of existing technology.
• Installed Configuring and Troubleshoot MS Outlook.
• Responsible for Virus and Spyware solution on remote workstations.
• Offered technical support on- site, via phone and Email.
• Took frequent backups of Users & Server Database
• Completed Email systems Management.
• Responsible for ordering or buying of computer systems that are required or alternatively, working in
close liaison with the purchasing and supplies department.
• Designed and implemented organization’s network and server infrastructure
• Installed, configured and maintained LAN/WAN network devices.
• Experience in mobile handheld support for iPhone, android, iPad, blackberry and android tablets
including app support and exchange active sync.
• Set up new users accounts, profiles and dealing with password issues.
• Database (SQL, Access & Oracle) update & maintenance.
• System Protection with Node32, Symantec Endpoint Antivirus protection
Experience as Sr. IT Officer
American Center for Psychiatry and Neurology
24 April 2016
01 May 2019
Providing Tier 2 & 3 technical and operational support for 8 different sites by providing problem analysis and troubleshooting.
• Administering Servers, Networks, responsible for physical Servers and the Data Centers for all Sites.
• Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Administering Servers, Networks, responsible for physical Servers and the Data Centers for all Sites.
• responsible for managing and streamlining the operation of the Hospital IT department and ensuring alignment with the business objectives and mission of the organization. Information Technology Engineer May 2019 – Present
Shuaa Capital PSC Abu Dhabi, United Arab Emirates
on any tasks • Participate in the design of information and operational support systems • Liaise with vendors and other IT personnel for problem resolution • planning and undertaking scheduled maintenance upgrades
• participating in team meetings actively and give intelligent inputs to improve efficiency
• Responsible to Design efficient IT systems to meet business and technology needs
• identifying areas that need improvements or overhauls and implementing these changes • Administering office365- Exchange • Responsible for Citrix and Xenapp Information Technology Engineer/ Analyst with 09 years of professional experience in Information Systems and Information technology Service Management. Expert and highly familiar with a wide variety
of Computer Networks, Security, Technical Support, Infrastructure and Operating Systems. Possess BS
Honors Degree in Computer Science.
Sr. IT Officer May 2016 – May 2019
American Center for Psychiatry and Neurology Group Abu Dhabi, United Arab Emirates
• Carried out Hospital Electronic Health Record Implementation process as well as plan, coordinate,
direct, and design all operational activities of the Hospital IT department.
• provided direction and support for Hospital IT solutions that enhance mission-critical business
operations and work closely with decision makers in other departments to identify, recommend,
develop, implement, and support cost-effective technology solutions for all aspects of the organization.
• Making sure the servers are up at all the sites and Maintaining integrity of the network, server
deployment, and security.
• Managing IT Assets and managing stocks of equipment, consumables and other supplies
• Administering Office 365 and Sharepoint
• Using different ITSM Tools for IT Auditing
• Responsible for the complete flow of the Access Management
• Administrating computer management systems and active directory in creating objects, groups, giving
permissions and to approved users to access the network
• Change Management strategist, designer, and implementer. Created workflow to follow ITIL change
types, change models, and approvals.
• Administering Database (Hospital Information System) and HRMS
• Administering Bio Metric (Attendance system) of all 08 branches
• Monitoring and respond quickly and effectively to requests received through the IT helpdesk
• Administering Help Desk for tickets assigned to the queue and process first-in first-out based on priority
• Direct, schedule and coordinate the daily activities of employees providing support to computer users.
• Assisting with on boarding of new users and provide them Orientations and Training as per the
Department
• Setting up new users' accounts and profiles and dealing with password issues;
• Writing memos and manuals for end users how to use IT utilities, Weekly and Monthly Repors
• Maintaining inventory of all equipment, software and software licenses.
• Managing PC setup and deployment for new employees using standard hardware, images and software
• Assigning users and computers to proper groups in Active Directory
• Talking staff through a series of actions, either face-to-face or over the telephone, to help set up systems
or resolve issues;
• Providing SAP, ERP support to various departments
• Respond to requests for technical assistance in person, via phone, electronically and Help desk portal
• Managing and update company’s three (03) websites up to date.
Experience as Information Technology Engineer
Shuaa Capital
19 May 2019
23 February 2020
• Managing and monitoring all installed systems and infrastructure
• Installing, configuring, testing and maintaining operating systems, application software and system management tools
• Ensuring the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Maintain security, backup, and redundancy strategies
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time
• Providing Tier 2 & 3 technical and operational support for 8 different sites by providing problem analysis and troubleshooting.
• Administering Servers, Networks, responsible for physical Servers and the Data Centers for all Sites.
• Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Administering Servers, Networks, responsible for physical Servers and the Data Centers for all Sites.
• responsible for managing and streamlining the operation of the Hospital IT department and ensuring alignment with the business objectives and mission of the organization. Information Technology Engineer May 2019 – Present
Shuaa Capital PSC Abu Dhabi, United Arab Emirates
on any tasks • Participate in the design of information and operational support systems • Liaise with vendors and other IT personnel for problem resolution • planning and undertaking scheduled maintenance upgrades
• participating in team meetings actively and give intelligent inputs to improve efficiency
• Responsible to Design efficient IT systems to meet business and technology needs
• identifying areas that need improvements or overhauls and implementing these changes • Administering office365- Exchange • Responsible for Citrix and Xenapp
Bachelor 28 December 2011
BS Computer Science (Hons)Intermediate 22 December 2024
Computer Science