Providing Tier 2 & 3 technical and operational support for 8 different sites by providing problem analysis and troubleshooting.
• Administering Servers, Networks, responsible for physical Servers and the Data Centers for all Sites.
• Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Administering Servers, Networks, responsible for physical Servers and the Data Centers for all Sites.
• responsible for managing and streamlining the operation of the Hospital IT department and ensuring alignment with the business objectives and mission of the organization. Information Technology Engineer May 2019 – Present
Shuaa Capital PSC Abu Dhabi, United Arab Emirates
on any tasks • Participate in the design of information and operational support systems • Liaise with vendors and other IT personnel for problem resolution • planning and undertaking scheduled maintenance upgrades
• participating in team meetings actively and give intelligent inputs to improve efficiency
• Responsible to Design efficient IT systems to meet business and technology needs
• identifying areas that need improvements or overhauls and implementing these changes • Administering office365- Exchange • Responsible for Citrix and Xenapp Information Technology Engineer/ Analyst with 09 years of professional experience in Information Systems and Information technology Service Management. Expert and highly familiar with a wide variety
of Computer Networks, Security, Technical Support, Infrastructure and Operating Systems. Possess BS
Honors Degree in Computer Science.
Sr. IT Officer May 2016 – May 2019
American Center for Psychiatry and Neurology Group Abu Dhabi, United Arab Emirates
• Carried out Hospital Electronic Health Record Implementation process as well as plan, coordinate,
direct, and design all operational activities of the Hospital IT department.
• provided direction and support for Hospital IT solutions that enhance mission-critical business
operations and work closely with decision makers in other departments to identify, recommend,
develop, implement, and support cost-effective technology solutions for all aspects of the organization.
• Making sure the servers are up at all the sites and Maintaining integrity of the network, server
deployment, and security.
• Managing IT Assets and managing stocks of equipment, consumables and other supplies
• Administering Office 365 and Sharepoint
• Using different ITSM Tools for IT Auditing
• Responsible for the complete flow of the Access Management
• Administrating computer management systems and active directory in creating objects, groups, giving
permissions and to approved users to access the network
• Change Management strategist, designer, and implementer. Created workflow to follow ITIL change
types, change models, and approvals.
• Administering Database (Hospital Information System) and HRMS
• Administering Bio Metric (Attendance system) of all 08 branches
• Monitoring and respond quickly and effectively to requests received through the IT helpdesk
• Administering Help Desk for tickets assigned to the queue and process first-in first-out based on priority
• Direct, schedule and coordinate the daily activities of employees providing support to computer users.
• Assisting with on boarding of new users and provide them Orientations and Training as per the
Department
• Setting up new users' accounts and profiles and dealing with password issues;
• Writing memos and manuals for end users how to use IT utilities, Weekly and Monthly Repors
• Maintaining inventory of all equipment, software and software licenses.
• Managing PC setup and deployment for new employees using standard hardware, images and software
• Assigning users and computers to proper groups in Active Directory
• Talking staff through a series of actions, either face-to-face or over the telephone, to help set up systems
or resolve issues;
• Providing SAP, ERP support to various departments
• Respond to requests for technical assistance in person, via phone, electronically and Help desk portal
• Managing and update company’s three (03) websites up to date.