Imran Khan
(Job Seeker - Active)

Information Technology Consultant
Abu Dhabi


Profile Views 486

Recommendations (1)
Last Seen: 25 June 2020 3:08 PM

Skills
Routing & Switching IT Service Management Server Administration Security Access Mangement Database Administration Hospital Information System Technical Support Virtualization Service Delivery IT Auditing Routing and Switching Cyber Security NOC VMWare Hyp
  • Experience
    9 Years
  • U.A.E Experience
    6 Years
  • Industry
    Information Technology
  • Nationality
    Pakistani
  • Visa status
    Employment Visa in UAE
  • Qualification
    Bachelor - BS Computer Science (Hons)
  • Driving License: UAE
Other Matching Titles/Position
Information Technology Engineer
Information Technology Analyst
Systems Engineer
IT Helpdesk Analyst
Industry Titles
Information Technology

Summary of Career

1. Server Administration/ MCSE


2. Network Administration/ Routing & Switching/ CCNA


3. IT Service Management/ ITIL


4. IT Assets Management


5. Virtualization


6. Database Administration/ Hospital Information System


7. Access Management/ Incident management/ CMDB


8. Help Desk Administration


9. Technical Support


10. IT Auditing


Work Experience (Employment History)

Experience as Information Technology Consultant

  • Employer

  • From

    08 March 2020

  • To

    31 July 2020

  • Detail

    • Responsible to carry out all the policies, standards, guidelines and procedures of IT Service Management
    across organization
    • Understanding customer requirements and business objectives
    • Provide strategic advice on using technology to achieve goals
    • Build trusted and effective relationships working with project managers to ensure they deliver on-time,
    on-budget, on benefit and on-quality (and intervening to resolve issues as required)
    • Revise existing systems and suggest improvements
    • Apply knowledge of Project and Program Management to solve problems in unique and non-repetitive
    scenarios
    • Participate in discussions and activities regarding IT project funding, resourcing and prioritization while
    advocating for the business as it relates to programs and projects

Experience as IT Support Engineer

  • Employer

    ZONG CMPak Private Limited

  • From

    10 January 2011

  • To

    11 February 2014

  • Detail

    Installed, operate and maintain network services, routers, hubs, switches, modems and other network
    devices following technical plans
    • Installed, configuring and managing File server, Domain server, ADC server and Application server
    • Installed, upgraded, supported and troubleshoot Windows/Mac OS and Microsoft Office and any other
    authorized desktop applications. (in person, by telephone, or via remote access)
    • Maintained current and accurate inventory of technology hardware, software and resources using
    Remedy Tool
    • Installed and maintain Foolproof and passwords and kept the access records
    • Maintained log and/or list of required repairs and maintenance
    • Troubleshoot system and network problems and diagnosing and solving hardware or software faults
    • Configured and deploy new and refurbished workstations, laptops and peripheral equipment
    • Maintained network facilities in individual machines, such as drivers and settings of personal computers
    & printers.
    • Backed up and restored critical Active Directory data.
    • Troubleshoot and resolved access management workflow issues
    • Handled Backup, Restored and Data Managed with Symantec Backup exec, Acronics Backup & Recovery.
    • Installed and configured and maintained LAN/WAN network devices.
    • Installed, configured and managed Symantec Endpoint protection Antivirus, Kaspersky Business space
    security,
    • Installed, configuring and managing of Printers and Scanners
    • Made recommendations about purchase of technology resources
    • On call support during non-standard work hours
    • Configured in Internet Services (email, pop3, http, Remote control etc) and email systems Management.
    • Provided network accounts and passwords as required
    • Maintained log and/or list of required repairs and maintenance
    • Monitor security of all technology
    • Installed, configuring and troubleshooting local, network & Internet printers.
    • Implemented and support of all Wireless devices.
    • Setup and managing IP and Internet Cameras.
    • Handled installation of network hardware components and configuring appropriate drivers.
    • Monitored and reporting daily/ monthly backups.
    • On call & remote support during non-standard work hours

Experience as IT Incharge

  • Employer

    Hameed Khan & Co Chartered Accountants - A Member firm of kingston sorel international , united kingdom

  • From

    16 March 2014

  • To

    23 April 2014

  • Detail

    • Responsible for installing, maintaining and troubleshooting computer hardware, software and networks.
    • Installed and repaired Windows, Macintosh computers with standardized applications and networking
    software,
    • diagnosing and solving problems that develop in their operations.
    • Handled installation of network hardware components and configuring appropriate drivers.
    • Troubleshoot, Installation & Maintenance of Laptops, Desktops and Networks.
    • Managed Domain Controller, Active Directory and DHCP Server.
    • Troubleshoot WindowsXP, Visa, 7, 8 & 10 and Linux operating systems issues.
    • Managed & simplify software distribution, Patch management, control of remote desktops of all OS,
    Mobile devices(Android, IOS & Windows) using Desktop Central.
    • Configured and Troubleshoot Internet Services (Broadband, pop3, Imap, https, Remote control etc.)
    • Maintained log and/or list of required repairs and maintenance.
    • Identified and Responsible for providing technical assistance and support related to computer systems,
    HW and SW
    • Responds to queries, runs diagnostic programs, isolates problem, and determines and implements
    solution.
    • Ensured hardware is stripped and secured before disposal
    • Administered help desk system.
    • Installed, maintained, and troubleshoot printers/copiers as well as manage toner requests
    • Provided orientation to new users of existing technology
    • Trained staff about potential uses of existing technology.
    • Installed Configuring and Troubleshoot MS Outlook.
    • Responsible for Virus and Spyware solution on remote workstations.
    • Offered technical support on- site, via phone and Email.
    • Took frequent backups of Users & Server Database
    • Completed Email systems Management.
    • Responsible for ordering or buying of computer systems that are required or alternatively, working in
    close liaison with the purchasing and supplies department.
    • Designed and implemented organization’s network and server infrastructure
    • Installed, configured and maintained LAN/WAN network devices.
    • Experience in mobile handheld support for iPhone, android, iPad, blackberry and android tablets
    including app support and exchange active sync.
    • Set up new users accounts, profiles and dealing with password issues.
    • Database (SQL, Access & Oracle) update & maintenance.
    • System Protection with Node32, Symantec Endpoint Antivirus protection

Experience as Sr. IT Officer

  • Employer

    American Center for Psychiatry and Neurology

  • From

    24 April 2016

  • To

    01 May 2019

  • Detail

    Providing Tier 2 & 3 technical and operational support for 8 different sites by providing problem analysis and troubleshooting.
    • Administering Servers, Networks, responsible for physical Servers and the Data Centers for all Sites.
    • Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
    • Administering Servers, Networks, responsible for physical Servers and the Data Centers for all Sites.
    • responsible for managing and streamlining the operation of the Hospital IT department and ensuring alignment with the business objectives and mission of the organization. Information Technology Engineer May 2019 – Present
    Shuaa Capital PSC Abu Dhabi, United Arab Emirates
    on any tasks • Participate in the design of information and operational support systems • Liaise with vendors and other IT personnel for problem resolution • planning and undertaking scheduled maintenance upgrades
    • participating in team meetings actively and give intelligent inputs to improve efficiency
    • Responsible to Design efficient IT systems to meet business and technology needs
    • identifying areas that need improvements or overhauls and implementing these changes • Administering office365- Exchange • Responsible for Citrix and Xenapp Information Technology Engineer/ Analyst with 09 years of professional experience in Information Systems and Information technology Service Management. Expert and highly familiar with a wide variety
    of Computer Networks, Security, Technical Support, Infrastructure and Operating Systems. Possess BS
    Honors Degree in Computer Science.
    Sr. IT Officer May 2016 – May 2019
    American Center for Psychiatry and Neurology Group Abu Dhabi, United Arab Emirates
    • Carried out Hospital Electronic Health Record Implementation process as well as plan, coordinate,
    direct, and design all operational activities of the Hospital IT department.
    • provided direction and support for Hospital IT solutions that enhance mission-critical business
    operations and work closely with decision makers in other departments to identify, recommend,
    develop, implement, and support cost-effective technology solutions for all aspects of the organization.
    • Making sure the servers are up at all the sites and Maintaining integrity of the network, server
    deployment, and security.
    • Managing IT Assets and managing stocks of equipment, consumables and other supplies
    • Administering Office 365 and Sharepoint
    • Using different ITSM Tools for IT Auditing
    • Responsible for the complete flow of the Access Management
    • Administrating computer management systems and active directory in creating objects, groups, giving
    permissions and to approved users to access the network
    • Change Management strategist, designer, and implementer. Created workflow to follow ITIL change
    types, change models, and approvals.
    • Administering Database (Hospital Information System) and HRMS
    • Administering Bio Metric (Attendance system) of all 08 branches
    • Monitoring and respond quickly and effectively to requests received through the IT helpdesk
    • Administering Help Desk for tickets assigned to the queue and process first-in first-out based on priority
    • Direct, schedule and coordinate the daily activities of employees providing support to computer users.
    • Assisting with on boarding of new users and provide them Orientations and Training as per the
    Department
    • Setting up new users' accounts and profiles and dealing with password issues;
    • Writing memos and manuals for end users how to use IT utilities, Weekly and Monthly Repors
    • Maintaining inventory of all equipment, software and software licenses.
    • Managing PC setup and deployment for new employees using standard hardware, images and software
    • Assigning users and computers to proper groups in Active Directory
    • Talking staff through a series of actions, either face-to-face or over the telephone, to help set up systems
    or resolve issues;
    • Providing SAP, ERP support to various departments
    • Respond to requests for technical assistance in person, via phone, electronically and Help desk portal
    • Managing and update company’s three (03) websites up to date.

Experience as Information Technology Engineer

  • Employer

    Shuaa Capital

  • From

    19 May 2019

  • To

    23 February 2020

  • Detail

    • Managing and monitoring all installed systems and infrastructure
    • Installing, configuring, testing and maintaining operating systems, application software and system management tools
    • Ensuring the highest levels of systems and infrastructure availability
    • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
    • Maintain security, backup, and redundancy strategies
    • Write and maintain custom scripts to increase system efficiency and lower the human intervention time
    • Providing Tier 2 & 3 technical and operational support for 8 different sites by providing problem analysis and troubleshooting.
    • Administering Servers, Networks, responsible for physical Servers and the Data Centers for all Sites.
    • Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
    • Administering Servers, Networks, responsible for physical Servers and the Data Centers for all Sites.
    • responsible for managing and streamlining the operation of the Hospital IT department and ensuring alignment with the business objectives and mission of the organization. Information Technology Engineer May 2019 – Present
    Shuaa Capital PSC Abu Dhabi, United Arab Emirates
    on any tasks • Participate in the design of information and operational support systems • Liaise with vendors and other IT personnel for problem resolution • planning and undertaking scheduled maintenance upgrades
    • participating in team meetings actively and give intelligent inputs to improve efficiency
    • Responsible to Design efficient IT systems to meet business and technology needs
    • identifying areas that need improvements or overhauls and implementing these changes • Administering office365- Exchange • Responsible for Citrix and Xenapp

Academic Qualification

Bachelor 28 December 2011

BS Computer Science (Hons)

Intermediate 22 December 2024

Computer Science
Certifications
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Mentor
Jawad Ahmed

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Last Login: 20 August 2024 1:30 PM
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