Mohana Krishnan Jaya Rajendran
Supply chain professional
DUBAI
Summary of Career
1. As an eCommerce Executive at Banago Portal LLC (Qi Group of Companies) in Dubai, UAE (July 2021 - May 2023), I managed day-to-day eCommerce activities, including website maintenance, order processing, inventory management, and fulfillment.
2. I collaborated with suppliers, vendors, and carriers to negotiate favorable terms, manage contracts, and resolve issues or delays.
3. Analyzing eCommerce data was a key responsibility, including sales, website traffic, customer behavior, and key performance indicators, to identify trends and areas for improvement.
4. Analyzing eCommerce data was a key responsibility, including sales, website traffic, customer behavior, and key performance indicators, to identify trends and areas for improvement.
5. In my role, I monitored and reported on eCommerce performance, utilizing BI Tools like Power BI, BigQuery, Excel, and Google Analytics to provide valuable insights and recommendations for improvement.
6. As an eCommerce Operations Executive at International Export, Aramex Emirates LLC in Dubai, UAE (November 2020 - June 2021), I oversaw and managed day-to-day operations of eCommerce outbound consignments, ensuring timely and efficient deliveries.
7. I worked closely with various departments, including logistics, warehouse, and customer service, to ensure seamless operations and timely order fulfillment.
8. My responsibilities included analyzing logistics data, generating reports, and identifying opportunities for enhancing operational performance and customer satisfaction.
9. During my eCommerce Internship at eWhale e-Commerce in Dubai, UAE (January 2020 - July 2020), I assisted in processing online orders, monitoring inventory levels, and conducting quality assurance checks.
10. Additionally, I pursued a Post-Graduate degree in M.Sc. Logistics and Supply Chain Management with Lean Six Sigma from Heriot-Watt University, Dubai, and an Undergraduate degree in B.E. Electronics and Instrumentation Engineering from Panimalar Engineering College, Anna University, Chennai, India.
Experience as Operations executive
ARAMEX EMIRATES LLC
01 November 2020
30 June 2021
• Overseeing and managing the day-to-day operations of the eCommerce outbound consignments, ensuring efficient and timely delivery of packages and documents.
• Coordinating with various departments, including logistics, warehouse, and customer service, to ensure smooth operations and timely order fulfillment.
• Analyzing logistics data, generating reports, and identifying areas for improvement to enhance overall operational performance and customer satisfaction.
Experience as eCommerce executive
Banago Portal LLC (Qi Group)
01 July 2021
31 May 2023
• Managing day-to-day eCommerce activities, including website maintenance, order processing, inventory management, and fulfillment to ensure smooth operations.
• Collaborating with suppliers, vendors, and carriers to negotiate favorable terms, manage contracts, and resolve any issues or delays.
• Analyzing eCommerce data, including sales, website traffic, customer behavior, and key performance indicators, to identify trends, insights, and areas for improvement.
• Coordinating a team of eCommerce professionals, including web developers, digital marketers, content creators, and customer service representatives, to ensure effective collaboration and achievement of eCommerce objectives.
• Monitoring and reporting on eCommerce performance, analyzing key metrics, and providing recommendations for improvement using BI Tools such as Power BI, Big query, Excel, Google analytics, etc.
Master 31 March 2021
Post graduate diploma in Logistics and Supply chain managementBachelor 31 March 2015
Bachelor of Engineering in Electronics and Instrumentation Engineering