Nelson Arikat
Customer Service Executive
Dubai
Summary of Career
1. Strategically plan and manage logistics, warehouse, transportation and customer services.
2. Resolve customer complaints via phone, email, mail, or social media. Compile reports on overall customer satisfaction
3. Provide an elevated customer experience to generate a loyal client.
4. Answer customer questions about product and service availability and shipment tracking and follow ups.
5. Preparing Domestic and International shipping insurance
6. Handel all customer relations issues in a gracious manner and in accordance with company policies.
7. Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
8. Resolve any arising problems or complaints
9. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
10. Referred unresolved customer grievances to designated departments for further investigation
Experience as Senior Customer care Executive
Aramex Abu Dhabi
09 August 2013
31 March 2019
Strategically plan and manage logistics, warehouse, transportation and customer services. ? Resolve customer complaints via phone, email, mail, or social media. Compile reports on overall customer satisfaction. ? Provide an elevated customer experience to generate a loyal client. ? Answer customer questions about product and service availability and shipment tracking and follow ups. ? Preparing Domestic and International shipping insurance. ? Handel all customer relations issues in a gracious manner and in accordance with company policies. ? Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency ? Resolve any arising problems or complaints ? Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. ? Referred unresolved customer grievances to designated departments for further investigation. ? Developed reputation as an efficient service provider with high levels of accuracy. ? Frequently attend educational seminars to improve knowledge and performance level. ? Meet personal/team qualitative and quantitative targets. ? Build sustainable relationships and engage customers by taking the extra mile.
Other 01 March 2009
Diploma In Computer Engineering