Raquib Shaikh
Desktop Support Engineer
Margao
Summary of Career
1. Handling US Clients Remotely
2. Maintain Asset Inventory
3. Setup of New Laptop & Desktops
4. Troubleshooting Software & Hardware issues
5. Configuration of MS O365 Apps
6. Setting up Device on Domain
7. Network Troubleshooting
8. Managing with Vendors for Routine AMC services
9. Providing On-Site and Remote assistance to End Users
10. Responding to Client IT Support requests
Experience as System Administrator
Bee Logical Software Solutions, Pune
06 April 2022
To date
Maintain day to day client calls, Ticket management, Inventory
management, Compliance management, Remote support clients, testing alternative
pathways until an issue is resolved, System configuration/troubleshooting, technical
documentations, O365 license assignments, Application Access, MS O365 Admin,
Exchange Admin, SharePoint Admin, Teams Admin, Azure, Windows Active
Directory, Azure AD, User Administration, Threat Management, Patch Management,
Endpoint Manager Admin, IT Self Service Tool Management.
Experience as Desktop Support Engineer
IMSI India PVT LTD
26 July 2019
22 March 2022
Work Description: Addressing user tickets regarding hardware, software, and networking configurations/troubleshooting, diagnose problems, Incident management, ticket management, inventory management, compliance management, creating technical documentation, maintaining Servers, Data Center, networking equipment’s, coordinating with vendors, testing alternative pathways until an issue is resolved.
Bachelor 13 April 2019
Bachelor in Computer Applications (BCA) is a 3 Year Degree Certificate course, which teaches Computer Hardware, Software and Networking, Also including all basic to advance Computer and Programming related topics.