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Rizwan Ul Haq

IT Support Officer
Al Ain

Profile Views 113

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Last Seen: 04 November 2022 11:22 AM

Skills

Manage Engine Desktop Central Manage Engine Service Desk Plus AnyDesk TeamViewer SCCM Agent Windows Server 2012 R2 Windows Server 2016 Windows Server 2019 Windows 7 Windows 10 Desktops Laptops Printers

Experience
More than 15 Years
U.A.E Experience
More than 15 Years
Industry
Information Technology
Nationality
Pakistan
Visa status
Employment Visa in UAE
Qualification
Bachelor - BS(Hons) Computer Science
Driving License: Valid

Other Matching Titles/Position

IT Support Officer

Desktop Support Engineer

IT Support Engineer

Technical Support Engineer

System Administrator

Industry Titles

Information Technology

Summary of Career

1. System administration and maintenance of Windows Server2008 R2 / 2012 R2 / 2016/2019

2. Managed Active Directory, creating new accounts and ensuring employees were assigned to the proper security groups to support a policy of least privileged access.

3. VM creation using Hyper-V and configuration as per the project pre-requisites.

4. Providing 1st/2nd line support to users and routing calls to proper resolution group for third tier support.

5. Support and maintenance of CCTV, Door Access, Audio/Video and QMS.

6. System monitoring, verifying the integrity and availability of hardware, server sources, reviewing system and application logs.

7. Coordinated the implementation of Manage Engine modules (AD360, OpManager, Desktop Central, Analytics Plus).

8. Experienced in using Service Desk Plus ticketing software.

9. Providing 1st/2nd line support to users and routing calls to proper resolution group for third tier support.

10. Maintenance and installation of all kinds of local/network printers and photocopiers.