IT Executive
24 June 2013 —
13 January 2019
LMS Responsibilities:
? Provided ongoing training data analysis for Learning & Development leadership team. Member of end user support team.
? Managed, scheduled and coordinated onsite/offsite training for site personnel .
? Configuration of Student, Faculty enrollment and section creation.
? Facilitated creation, revision and maintenance of training material content.
? Coordinating with various department in gathering requirements that needs to be implemented in LMS.
• IT Executive Responsibilities :
? Involved in setting IT policies, technical standards and methods.
? Helping colleagues with complex and simple technical issues.
? Carrying out computer operator functions in support of the Information Technology department.
? Coordinating all aspects of an IT project.
? Attending face to face meetings with end users and senior managers.
? Helping to install and improve computer software and network equipment.
? Acting as a gatekeeper to incoming inquiries to the IT department.
? Providing world class technical support and customer service to customers.
? Maintaining a good rapport with service users and customers.
? Managing multiple areas of technology in multiple departments.
? Advising clients on IT policies, costs and trends.
? Providing timely support to users.
SAP ERP SKILLS
• Monitor the usage of 100 users (Faculty and staff) .
• Monitor data of approximately 1700 students in SLCM
• Perform all other SAP and IT related tasks assigned by the management.
• Assist and Provide support to Users and Organization to obtain reports of SAP data on a one-off basis.
• Networking related Jobs Like Maintaining the Active Directory, LAN Network , Creation and activation of Mail Id’s to the students and involving in other works upon request of the Management Organize meetings, team celebrations
• Arrange for meetings between team members, and between team members and clients
• Record minutes at meetings
• Keep detailed project notes and records
• Develop project strategies
• Create project schedules
• Create task lists for team members
• Monitor project progress, budget, hours, etc
• Track and manage incoming paperwork
• Keep all members of the team up-to-date with current information and paperwork
• Communicate with team members to ensure optimal strategy and maximum efficiency
• Documented and tracked all received requests in incident management system.
• Collected and updated data to assist with customer issues and concerns.
• Assisted with software installations.
• Ensure network drives are maintained in a tidy order and periodically purged of old documents. Maintain User PC’s including installing additional hardware as required and approved.
• Provide desktop and printing support, Trouble shoot Laptop wireless issues, Installation and configuration of OS, drivers, software patches and other PC peripherals
• Maintain IT Inventory including schedule check. Monitors and supports operation of videoconferencing systems.
• Troubleshoot and affects repairs of teleconferencing technology as required
Provide services and support to staff and students with audio visual equipment
SAP HCM Skills :
• Involved in the maintenance of personnel events and integration with organization structure of payroll area, pay scale type, employee group, employee sub- group, pay scale group, pay scale level.
• Supported in Maintaining Employee Master Data using transaction codes PA30, PA40.
• Administration, Personnel Management, Payroll and Benefits.
• Supported SAP FICO and MM modules of SAP