Experience as

• Employer

• From

  22 January 2010

• To

  23 May 2016

• Detail

  Working as a part of team and providing supports on a system support environment.
  Create/Implement/Manage/Troubleshoot IP network –at a multiple Branches.
  Configure and manage Asterisk VOIP
  Install and configure CCTV.
  Implement Backup solution.
  Implemented Disaster Recovery Solution (Physical Standby).
  Providing computer support services both for software and hardware.
  Managing Security Network Firewall administration.
  Creating and managing VPN & Active Directory.
  Experience and Managing Microsoft Exchange Server.
  Administration & maintain MS Windows Server 2012 and MS SQL Server.
  Manual Database creation.
  Implementation and maintaining Debt Management System DMS (create and maintain users and roles, assign privileges).
  Manage company Email, Web Services, and Hosting.
  

Experience as

• Employer

• From

  14 September 2005

• To

  07 October 2009

• Detail

  Providing technical support to all IT users.
  Handling incoming incidents effectively. Diagnosing and resolving a wide range of technical issues.
  Take ownership of a call and seeing it through to closure.
  Escalating calls and issues where necessary to senior managers & team leaders. Investigating and implementing ways of reducing calls to the Help Desk. Ensuring that all call details are captured and entered in the logging software. Updating support documentation.
  Answering & responding to all requests within agreed time scales. Keeping users updated as to progress.
  Provide troubleshooting and configuration support for client desktop and networking environment.