Summary of Career

1. Facilitate modules for ITS Personnel on Accent Neutralization, Global Culture Awareness, Business Communication, Presentation Skills, Encouragement of Participation, Positivity & Email Etiquette.

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2. Planning, designing and delivering high impact behavioral and soft skills programs.

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3. Collaborate with senior leaders to understand training requirements

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4. End to end enquiry Management. Handling grievances.

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5. HR and Training Mangement system updates , entries, analysis and reporting on various parameters as per managements requests

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6. Facilitate high impact class room and E learning interventions

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7. Audit HR activities and training completion on a weekly basis. Run auditors with quality team on a quarterly basis.

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8. Explore creative ways to build a long term relationship and engagement with clients .

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9. Mapping client requirements, identifying improvement areas & implementing measures to maximize client satisfaction levels

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10. Handling Key Accounts for major clients

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