Edwin Kamau Maina


Dubai


Profile Views 192

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Last Seen: 25 February 2020 3:10 PM

Skills
Customer service skills Financial Analysis Book Keeping IFRS Reporting Web Development Contract Management Sales and Marketing
  • Experience
    8 Years
  • U.A.E Experience
    Fresh
  • Industry
    Sales and Marketing
  • Nationality
    Kenyan
  • Visa status
    Others
  • Qualification
    Master - Masters in Business Administration (Strategy)
  • Driving License: No
Other Matching Titles/Position
Industry Titles
Sales and Marketing

Summary of Career

Work Experience (Employment History)

Experience as Executive Customer Service Manager

  • Employer

  • From

    03 October 2017

  • To

    21 January 2019

  • Detail

    Improving customer service experience, create engaged customers and facilitate
    organic growth
    • Taking ownership of customers issues and following problems through to resolution
    • Setting a clear mission and deploying strategies focused towards that mission
    • Develop service procedures, policies and standards
    • Keep accurate records and document customer service actions and discussions
    • Analyze statistics and compile accurate reports
    • Recruit, mentor and develop customer service agents and nurture an environment
    where they can excel through encouragement and empowerment
    • Control resources and utilize assets to achieve qualitative and quantitative targets
    • Adhere to and manage the approved budget
    • Maintain an orderly workflow according to priorities

Academic Qualification

Bachelor 10 June 2016

Bachelors in Business Information Technology

Master 20 November 2020

Masters in Business Administration (Strategy)
Certifications
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