Asia Shaukat
Accounts and Management
Dubai
Summary of Career
1. Manage phone calls and correspondence (e-mail, letters, packages etc.)
2. Writing letters and emails on behalf of other office staff.
3. Management of office equipment.
4. Maintaining a clean and enjoyable working environment.
5. Greet customers warmly and ascertain problem or reason for calling.
6. Resolve customer complaints via phone, email, mail, or social media.
7. Compile reports on overall customer satisfaction.
8. Inform customer of deals and promotions.
9. Work with customer service manager to ensure proper customer service is being delivered.
10. Assist colleagues whenever necessary.
Project and Business Management
Experience as Customer Service Representative
12 April 2017
03 December 2019
Receiving visitors and direct them as required.
Carry out bookkeeping tasks for example invoicing, monitoring accounts receivable.
Verifying Accounts manually.
Able to communicate thoroughly to the client with special needs.
Attending inquiries through phone and E-mail.
Follow up quotations & converting it to sales order (with commission).
Bachelor 17 August 2017
B.com(hons)