Summary of Career

1. Sound knowledge in UNIX concepts and also Basics of UNIX Shell Scripting Good knowledge on Support and Enhancement activities. Experience of having managed production servers Good knowledge in working with AWS and Azure Servers and have worked in complete installation of Docker containers Good knowledge in working with Micro services ,Kubernets

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2. Performance Tuning and monitoring performance-using tools. Have managed crisis and handled critical and major production issues.

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3. Extensive experience in working with client executives and providing technical support to users by directly interacting with client end-users

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4. Preparation of functional documents and status reports ( Stack holders ) Performed Health Checks in production environment using monitor tolls like kibana , Splunk , Zabbix.

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5. Participating & Coordinating in various servers & application functionality and patch upgrades. Initiating bridge calls on crisis and involving relevant teams, coordinating and owning the issues

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6. Writing minor scripts to automate the daily routine work to reduce the manual effort. Troubleshooting of issues in production environment and resolve the issues Responsible for effective implementation of incident/change management while working under pressure situations to meet SLA for various applications.

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7. Analyze Heap dump , thread dump & Kibana logs during prod issues. Reg POD issues we restarted pods for reducing response time degradation , JWT expired and Access denied exception issues. Managing Kibana (ELK Infra ) servers.

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8. Analyzing splunk report for suspicious IP hits from different countries. Manage whole infra through Splunk ( Manage pros servers data, logs, website users login details etc.…. ) Monitoring APIGEE for mobile site traffic and escalate the issue to developer with my findings.

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9. Daily Checklist about Server Health Performance Providing Support to the Client with in the SLA Period.

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10. Very good knowledge and troubleshooting skills on TCP/IP protocols User add, remove, manage group policy across the global Install and Upgrade the packages Using YUM & RPM

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