Experience as

• Employer

• From

  01 September 2010

• To

  30 December 2011

• Detail

  (A leading private international health care association, as medical emergency organization MSF strives to provide free medical assistance to communities affected by natural disasters, armed conflicts etc.)
  
  
  Designation: IT Assistant
  
  Responsibilities:
  • Configured desktop and laptop machines with applications for staff used in office for day to day operations
  • Inventory management along with vendor support and warranty contracts
  • Provided support for LAN/WAN, Expansion of IT infrastructure
  • Assist visiting mission staff in accessing the network and email, Setup projectors and other audio visual equipment for presentations and meetings
  
  Achievements:
  • Handled the tasks of upgrading and configuring systems with aggressive deadline of a week
  • Promoted as an IT Officer for Rain Flood Response Project Moro

Experience as

• Employer

• From

  02 January 2012

• To

  28 June 2013

• Detail

  (A leading private international health care association, as medical emergency organization MSF strives to provide free medical assistance to communities affected by natural disasters, armed conflicts etc.)
  
  Designation: IT Administrator
  
  
  Responsibilities:
  • Installing, configuring desktop/server machines, software, printers, scanner
  • Monitoring and maintaining network and system resources
  • Setting up new users' accounts on Windows Server 2003 and dealing with password issues
  • Troubleshooting Win XP workstation domain joining problems, diagnosing, solving hardware/software faults
  • Talking to staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues

Experience as

• Employer

• From

  01 July 2013

• To

  30 June 2016

• Detail

  (A leading IT Solution based in Sukkur)
  Designation: Network and Desktop Support Engineer
  
  Responsibilities:
  • Answered service requests and visited client’s office to provide the necessary support to the users
  • Provide assistance and technical support to users on systems and applications provided by our organization
  • Prepare records of daily tasks and present to the Manager during weekly and monthly meetings
  • Recommend hardware, software solutions and upgrades using established procurement processes
  • Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, LAN/WAN and remote systems
  • Coordination with vendor for hardware support and maintenance
  
  Achievement:
  • Handled troubleshooting issues related to Network, hardware and software applications with agreed SLAs
  • Successfully technically trained junior staff