Muhammad Nazaket
Client Relationship Manager/Sales Manager
United Arab Emirates
Summary of Career
1. I consider myself a responsible, creative, with initiative and punctuality,
2. I accept with pleasure the challenges and goals that your organization could assign me, with good handle of the interpersonal relationships
3. ability to work in teams, ability to work under high pressure, so as to solve problems efficiently and achieve the goals set by the company and my work group
4. Assist sales team in business acquisitions, planning, retention and management
5. Meet with customers to discuss their evolving needs and to assess the quality of our company’s relationship with them.
6. Maintain complete and accurate customer correspondence data.
7. Identify and develop problem-solving methodologies to resolve customer issues
8. Identities business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options
9. Guide and lead team members to deliver products/services that meet or exceed the customer requirements.
10. Contribute to team effort by accomplishing related results as needed.
Winning best Client Relationship Manager award from FGB GLOBAL PAK(SMC-PVT) LTD
Experience as Front Desk Officer/Customer Services Officer
15 October 2009
30 October 2013
• Register guests and assigns rooms.
• Accommodates special requests whenever possible.
• Uses suggestive selling techniques to sell rooms and to promote other services.
• To receive & process the reservation requests of future guests.
• Motivate the staff to work in a team to achieve the organizational objectives.
• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Uses suggestive selling techniques to sell rooms and to promote other services.
• To receive & process the reservation requests of future guests.
• Motivate the staff to work in a team to achieve the organizational objectives.
• Uses proper telephone etiquette.
• Reports any unusual occurrences or requests to the manager or assistant manager
Experience as Sales Executive
10 March 2014
31 May 2016
• Sales and Customer services.
• Welcome customers by greeting them; offering them assistance.
• Documents sale by creating or updating customer prole records.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Identities business opportunities by identifying prospects and evaluating their position
in the industry; researching and analyzing sales options.
• Collect and research information needed to identify and resolve problematic situations.
• Keeps clientele informed by notifying them of preferred customer sales and future
merchandise of potential interest.
• Contributes to team effort by accomplishing related results as needed.
• Individuals sales and achievements
• Improvements in product movement, from warehouse to retail floor to customer sale
Experience as Senior Sales Executive
01 September 2016
30 November 2017
• Sales and Customer Services
• Develop and implement new sales initiatives, strategies and programs to capture key demographics.
• Plan to ensure achievement of divisional and personal target, aligning with company sales policies and strategies.
• Assess the strengths and weaknesses of the sales team and manage the sales program accordingly.
• Provide on-the-ground support for sales associates as they generate leads and close new deals.
• Meet with customers to discuss their evolving needs and to assess the quality of our company’s relationship with them.
• Maintain data relative to partners, accounts and activities and will document customer interactions.
• Contribute to team effort by accomplishing related results as needed.
Experience as Client Relationship Manager/Sales Manager
05 January 2018
25 December 2019
• Ensure outstanding customer satisfaction by maintaining strong working relationships.
• Recommend, select and help locate the right merchandise. Advises customers by providing information on products.
• Guide and lead team members to deliver products/services that meet or exceed the customer requirements.
• Manage and train resources to ensure quality and consistency of service to customers.
• Provide proper refund and compensation to customers on time.
• Assist sales team in business acquisitions, planning, retention and management.
• Maintain complete and accurate customer correspondence data.
• Managing client relationships to build a reputation for excellent service and generate repeat business.
• Negotiate and manage agreements through the business contract process.
• Identify and develop problem-solving methodologies to resolve customer issues.
Other 10 February 2008
Post Graduate Diploma In Hospitality and Tourism Management from Stevens College of Technology and Management London, UKBachelor 10 February 2006
Bachelor of Commerce In Banking/Accounting/Commerce from University of the Punjab Lahore, PakistanIntermediate 05 June 2003
Computer Science from The Minhaj University Model Town Lahore, Pakistan