Hassan Mujtaba
IT Administrator
Dubai
Summary of Career
1. Identify and resolve routine operational systems problems and network support.
2. • Level 1 Helpdesk end users Support, Install, configure, test and maintain operating systems, application software, servers, printer, POS and system tools.
3. • Domain configuration and maintenance (Managing Windows Servers, Domain Controllers, Active Directory & PABX.)
4. • Remotely Support to end users, IT Equipment Purchasing.
5. • Responsible to make proper LOG of routine operation and share the team performance with ITM.
6. • Centralized Antivirus Management & following up SOP’s for efficient security solution.
7. • Data Center Hardware Setup in Racks, Testing and labeling.
8. • Maintain security, backup, and redundancy strategies
9. • Strong follow up and update on all departmental task officially assign by Manager IT
10. • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
Experience as Management Trainee Officer
Pearl Continental Hotel (Hashoo Hotels)
01 January 2017
30 June 2017
Identify and resolve routine operational systems problems.
• Installed, configured, test and maintain operating systems, application software and system tools.
• Installing new hardware (servers, printers, computer workstations, Network Devices).
• Level 1 Helpdesk end users Support
• Participate in the design of information and operational support systems.
• Fixing Network Points, Parts Replacement (Servers-Desktops-Laptops).
• Responsible to make proper LOG of routine operation and share the with ITM.
• Centralized Antivirus Management & following up SOP’s for efficient security solution
• Perform Disaster Recovery drills as per agreed plan.
Experience as System Support Engineer
Pearl Continental Hotel (Hashoo Hotels)
01 January 2018
30 June 2019
Identify and resolve routine operational systems problems.
• Level 1 Helpdesk end users Support, Install, configure, test and maintain operating systems, application software, servers, printer, POS and system tools.
• Domain configuration and maintenance (Managing Windows Servers, Domain Controllers, Active Directory & PABX.)
• Remotely Support to end users, IT Equipment Purchasing.
• Responsible to make proper LOG of routine operation and share the team performance with ITM.
• Centralized Antivirus Management & following up SOP’s for efficient security solution.
• Data Center Hardware Setup in Racks, Testing and labeling.
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
• Maintain security, backup, and redundancy strategies.
• Participate in the design of information and operational support systems.
• Responsible for Equipment inventory and Hardware Quotation.
• Liaise with vendors and other IT personnel for problem resolution.
• Strong follow up and update on all departmental task officially assign by Manager IT
Other 09 September 2017
BS Computer Science