Experience as Assistant Restaurant Manager

• Employer

  Serai Bistro

• From

  02 April 2018

• To

  30 November 2019

• Detail

  Hired, trained & coached 25+ staff members on customer services skills, food & beverage knowledge, and health & safety standards in preparation for the restaurant branch grand opening
  • Consistently exceeding monthly sales goals by a minimum of 10% by cross training of FOH & BOH staff on upselling techniques and by creating a featured food & beverage program
  • Increased customer engagement on company social media accounts by 20% through interactive promotions and contests
  • Reduced variable costs by 6% through tighter control on overtime expenditures and inventory waste
  • Increased the profit margin of selected menu items by 15% through switching to a local supplier with lower ingredients costs
  • Implemented a revised inventory system focused on storage conditions and ordering techniques, resulting in decrease in losses incurred by food waste

Experience as Accounts & Cashier

• Employer

  Chika Chino

• From

  04 December 2017

• To

  31 March 2018

• Detail

  Posted checks, managed the server/waiter reports and tipped out to the servers
  • Balanced daily checks and sales reports
  • Maintained the house's bank
  • Made payments to servers at the end of every shift
  • Worked closely with Managers, Assistant Managers, and Front End Managers to ensure the success of the restaurant
  • Maintained a cheerful, friendly attitude towards customers while correctly operating cash register
  • Handled purchases in cash, credit cards, and ATM debit per company policy
  • Operated cash register and enthusiastically accepted payments from customers
  • Resolved customer needs using professionalism and sensitivity
  • Performed day end and monthly account closings

Experience as Food Service Supervisor

• Employer

  Mape

• From

  01 December 2016

• To

  24 November 2017

• Detail

  Provided supervision of food services on allocated shift
  • Ensured quality of production and food procurement requirements
  • Minimized waste through well-organized storage, inventory and foodstuff utilization
  • Maintained food services areas in a hygienic and sage condition
  • Reviewed and checked all assigned areas frequently for contractual compliance and
  efficiency of delivery of services
  • Ensured groundwork of food services for particular center functions
  • Assisted in the development and execution of new and revised policies and procedures
  affecting food service

Experience as Front Office Representative

• Employer

  Signature Hotel

• From

  01 July 2015

• To

  30 November 2016

• Detail

  OBRA system (assignment of rooms to guest, cash management and customer relationship)
  • Guest registration and complaints & requests handling
  • Bookkeeping (cash accounts, checkout payments balance at the end of shifts)

Experience as Manager Services

• Employer

  Shagun Marriage Hall, Milan Bar B Q Hotel,

• From

  01 September 2013

• To

  30 June 2015

• Detail

  Event Management & Organization
  • Customer services
  • Record keeping & data base management
  • Catering supervision

Experience as Relationship Manager

• Employer

  Zeeshan Brothers

• From

  01 July 2008

• To

  30 June 2013

• Detail

  Customer services within & outside the Grain Market
  • Grain, seed & fertilizer supplies management
  • Market rate analysis & sales forecasting