Summary of Career

1. Monitored the development and installation of new networking and computing infrastructures.

---

2. Installed, configured, tested and maintained operating systems, application software and system management tools.

---

3. Configured end user devices such as laptops/desktops, printers, and shared office equipment.

---

4. Proactively ensured the highest levels of systems and infrastructure availability.

---

5. Fielded issues and calls from frontline users regarding hardware and software performance, as well as network connectivity issues.

---

6. Streamlined old networking installations of the company.

---

7. Anticipated potential issues or bottlenecks and identified possible solutions.

---

8. Communicated effectively with IT support staff to ensure the setup process runs smoothly.

---

9. Ran recovery of information from backup databases following network downtime.

---

10. Trained users on annual network updates.

---