Summary of Career

1. ● Monitored and maintained computer systems and networks. Responded to service issues and requests. Provided technical support across the company.

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2. ● Troubleshooted the issues reported by the users related to Windows 7 / Windows 10 / MAC OS/Linux/VM and network such as connectivity, file sharing, drive mapping and issues related to the network printer such as printer mapping.

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3. ● Setup video and audio-conferencing devices. Troubleshooted first level network reported issues. Onboarded and Offboarded of employees, managing finances (Invoices), vendor management, BCP and disaster recovery.

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4. ● Along with IT support, actively involved in IT projects such as new office setup and infrastructure upgradation for APAC region. Worked closely with vendors/suppliers and finance team and took the ownership of I.T. procurement process.

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5. ● Managed Onboarding and Offboarding of employees on-site as well for remote office locations in APAC region.

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6. •Served as the first point of contact for VIP and VP users seeking technical assistance and support for queries of software installation through SCCM & JAMF and issues related to IT systems, software, and computer hardware, network in a pleasant and professional manner.

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7. Troubleshooting software issues (office 365, OneDrive, Dropbox, SharePoint, etc.), and computer hardware issues for Employee’s PCs and laptops physically and remotely using Cisco WebEx teams, LogMeIn rescue.

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8. Ensured appropriate shared drives and printers are mapped on computers and working. Ensured all the video conferencing devices meeting rooms are working. Got the issue fixed promptly when reported by contacting vendor.

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9. Purchased new computers and equipment when needed. Troubleshooted and upgraded computer and laptop Hardware to meet business requirements.

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10. Provided support for Networks, Windows Server 2016, Azure AD, IIS, DHCP, DNS, SFTP, RHEL, Maria DB, SSH, Apache, VMware, Cisco video conferencing devices. Responsible for creating technical KB articles for the end users, also responsible for managing IT Inventory of on-site and remote offices through ServiceNow Central tool.

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