Mohammed Aqib Pasha
Technical Solutions Consultant
Dubai
Summary of Career
1. Extensive exposure in dealing with issues and slight configuration related to HPE ProLiant series server hardware, converged infrastructure networking, iLO, firmware, driver, virtual connect & blade interconnect switches, knowledge of CompTIA A+ and N+.
2. Exposure in dealing with all issue of PCs, servers and networking products specific Cisco.
3. Technical sales, pre-sales and managing account such as JPMC, Etisalat, ABCB ect
4. OS installations, patch updates, rack mounting, server management, data backup recovery, system updates, firmware updates, security, cable management and wireless network configuration.
5. Cisco routing and switching, switch and router configuration, VLAN, WAN
6. Basic understanding of various server operating systems like different flavors of Windows, Linux & VMware.
7. Cloud Computing knowledge - AWS and Microsoft Azure
8. Ensuring timely & high quality service delivery, quick resolution to the issues, high customer satisfaction, managing complaints & escalations, recovery of dissatisfied customers.
9. Mentored a team of 20+ L1 engineers on various technical and process related queries
10. Primarily supported customers from EMEA, Middle East and Africa region.
Experience as Technical Solutions Consultant
HP Inc
19 November 2015
13 September 2019
• Extensive exposure in dealing with issues and slight configuration related to HPE ProLiant series server hardware, converged infrastructure networking, iLO, firmware, driver, virtual connect & blade interconnect switches, knowledge of CompTIA A+ and N+.
• Exposure in dealing with all issue of PCs, servers and networking products specific Cisco.
• Configuring of PCs, servers and networking products
• Experience in storage devices & troubleshooting issues with MSL, MSA, 3PAR.
• Technical sales, pre-sales and managing account such as JPMC, Etisalat, ABCB ect.
• OS installations, patch updates, rack mounting, server management, data backup recovery, system updates, firmware updates, security, cable management and wireless network configuration.
• Cisco routing and switching, switch and router configuration, VLAN, WAN.
• Basic understanding of various server operating systems like different flavors of Windows, Linux & VMware.
• Creating sales opportunities during the interactive with enterprise customers.
• Effective communicator with excellent analytical, problem solving & interpersonal skills.
• Recognized as a highly effective team member & leader in a fast paced high volume IT environments.
• Ensuring timely & high quality service delivery, quick resolution to the issues, high customer satisfaction, managing complaints & escalations, recovery of dissatisfied customers.
• Extensive exposure in interacting with local & global users/counterparts/teams on various technical & process related issues/queries.
• Regular reporting of service levels to stakeholders & higher management, Ensuring SLA compliance.
• Created company specific product architecture/implementation documents, contribution to knowledge base & periodic generation of various reports.
• Mentored a team of 20+ L1 engineers on various technical and process related queries.
• Ensured improvement in call handling, technical troubleshooting & diagnostics accuracy of the team.
• Had a pivotal role in upgrading technical skills of the team by coordinating with various SME’s from different teams.
• Have received numerous appreciations, awards & rewards from top management, escalation management, customers & colleagues for managing & resolving complex issues & driving cases effectively.
Bachelor 15 May 2015
Bachelor of Engineering in electronics and communication