Amir Khan
IT Professional
Ghaziabad
Summary of Career
1. Commissioning new MPLS connection at store via respective ISP.
2. Monitoring and managing ADSL/MPLS networks of all Devyani International Stores via Nagios and Zabbix tool.
3. Providing site access to users through Fortigate 100E firewall.
4. Daily all stores Network uptime/Latency & SLA calculation report.
5. Maintaining ITIL process (Incident/Problem/Change Management) in IT Service Management.
6. Configuring and managing also troubleshooting of Fortinet Client at stores.
7. Close coordination with respective node and field support team for respective customers.
8. Manage IT Network Component Access Point, Zyxel, Netgear.
9. Monitored the network performance regularly to improve performance and functionality.
10. To follow-up with all vendors & responsible team via phone and mail till fixing of any Incident or change
Experience as Assistant Manager IT
11 November 2013
Looking for a position as an IT systems network engineer to effectively implement the installation, configuration and maintenance of IT networks.
PROFESSIONAL QUALIFICATION
? BCA (Bachelor Computer Application) degree from CCS University Meerut in Year 2012.
WORKING EXPERIENCE
Presently working as Network Support Engineer with Devyani International Limited from December 2016
Technical Support Officer in Akal Information System Ltd. With AKAL-DLF Project (Gurgaon) From November 2013 to December 2016.
6th Months training in CCNA from Network Bulls Gurgaon.
TECHNICAL SKILLS
Troubleshooting Hardware & Software
? LAN, WAN infrastructures.
? Implemented IT network projects: Installed, configured and maintained network services, hardware systems and peripheral equipment/devices.
? Monitored the network performance regularly to improve performance and functionality.
? Manage IT Network Configuration.
? Manage IT Network Component Access Point, Zyxel, Netgear.
? Maintaining ITIL process (Incident/Problem/Change Management) in IT Service Management.
? Extensive experience in Installing, Configuring and troubleshooting Microsoft platforms.
? Experience on different monitoring tools like Nagios & Zabbix.
Bachelor 18 July 2012
Bachelor computer of application