Experience as IT System Administrator

• Employer

• From

  21 October 2019

• To

  31 December 2019

• Detail

  - Maintain Active Directory and Users
  - Maintain Backup using EaseUS
  - Maintain Fortinet Firewall using Fortigate 90E
  - Maintain and stabilize entire IT infrastructure

Experience as IT Officer

• Employer

• From

  20 January 2015

• To

  26 September 2019

• Detail

  - Installation & Configuration of different flavors of servers (Windows Server 2008/2008R2/2012/2012R2/2016) & Computers
  (Windows XP/7/8.1/10) as per requirements.
  - Maintain Domain Server and handle Active Directory, Organizational Unit for managing users.
  - Maintain Application Server & Licensing Server for SAP Business One.
  - Maintain the backup server - Arcserve Backup.
  - Maintain Microsoft Office 365 Admin Portal for managing users, One Drive, Sharepoint site, etc.
  - Maintain Go-Global remote access Server for SAP Application Access remote users.
  - Maintain Avaya IP Office & Avaya Server for entire Head Office and remote location IP Phones.
  - Central Management of Biometric devices (COSEC MATRIX) in different locations, access level of employees, shift schedule handling etc.
  - Maintain the FTP connections to Head Office for Purchasing Office, Burger King, Caffé Vergnano & Applebee’s Daily Sales upload.
  - Maintain SOPHOS End Point Protection for 300 clients.
  - Installation, Configuration and maintain of SonicWALL VPN Device ((NSA 2650 (Central) / NSA2400 / TZ 215 Wireless-N (Remote Location) / TZ 105 (Remote Location)).
  - Installation, Configuration and maintainance of Cyberoam Firewall.
  - Installation & support for IT equipment’s (CPU, IP Phones, E-mail, Printers etc.).
  - Maintain backups
  o Database backups on daily basis.
  o File Level Tape Backup Weekly.
  o Maintain monthly backups on Tape Drive using ARCServe backup software.
  o Monthly backups for SonicWALL, Cyberoam, Avaya, Cosec matrix biometric database.
  - Maintain CCTV Access of different stores.
  - Central management of CCTV visuals using iVMS software.
  - Installation, configuration and Maintenance support for different restaurant software’s MICROS, NCR Aloha & Pixel Point. Maintain EDSS (Enterprise Decision Support System) report server.
  - Menu, recipe update & promotion update for different restaurants.
  - Maintain Digital Screen updations using central console for all restaurants (Magicinfo - Samsung).

Experience as Solution Engineer

• Employer

• From

  16 December 2010

• To

  17 July 2014

• Detail

  - Meet the clients to understand technical requirements.
  - Finalize the BOQ for IT Solution as per client needs.
  - Visit client site for trouble shooting issues and problem solving.
  - Handling AMC’s (Annual Maintenance Contract).
  - Design and Implement new network structure.
  - Configuration of Microsoft Active directory, DNS, DHCP and Terminal server on server 2003, 2008 and 2012.
  - Strong knowledge of TCP/IP, DHCP, DNS, WINS, Active Directory, VPN, WAN, WIFI, Firewall, Antivirus, IP Phones.
  - Designing and configuration Avaya IP extensions, trunks, voicemail on IP OFFICE.
  - Configuration of UTM features like firewall, IPS, VPN, web filtering and anti-spam on Sonicwall and Cyberoam.
  - Antivirus installation (Any flavor – Kaspersky, TrendMicro, Microsoft Security Essential, MacAfee, ESET etc.).
  - Installation and support for Microsoft products, Autodesk and Adobe Softwares etc.
  - VSphere 5.5 Installation and manage, good understanding on Clusters, Datastores.

Experience as Support Engineer

• Employer

• From

  16 July 2008

• To

  10 August 2010

• Detail

  - Installation, Configuration, Administration and Troubleshooting of Windows / Linux OS and other office productivity applications used in corporate environment on workstations.
  - Troubleshooting various issues relating to operating system, local area network and hardware malfunctions.
  - Configuration & troubleshooting of e-mail clients MS-Outlook/Outlook Express for Exchange & POP3 accounts.
  - Installing, Administrating and Troubleshooting Printers.