Ali Hassan Tariq
IT Support Specialist
Dubai
Summary of Career
1. Provide technical assistance and troubleshooting support to end users for software, hardware, and network issues.
2. Diagnose and resolve system errors, connectivity issues, and configuration problems.
3. Install, configure, and update software, hardware, and operating systems.
4. Perform regular system maintenance, including patch management, antivirus updates, and system upgrades.
5. Monitor system performance and security, implementing corrective measures to ensure uptime and data protection.
6. Manage backups and disaster recovery procedures to ensure business continuity.
7. Support network connectivity for LAN, WAN, and VPNs, ensuring reliable access to resources.
8. Collaborate with network engineers to maintain and optimize infrastructure.
9. Provide technical support via phone, email, chat, or in person to assist users with day-to-day technical issues.
10. Create and maintain user accounts and manage access control for various applications and services.
Experience as IT Support Engineer
National Bank of Fujairah PSC
01 August 2021
31 January 2022
- Closing tickets through Imprivata, ensuring the efficient resolution of IT support issues.
- Upgrading Windows 10 builds to maintain a secure and up-to-date operating system.
- Conducting end-point optimization to enhance device performance and security.
- Performing physical verification of IT assets to maintain an accurate inventory.
- Identifying IT assets for tech refreshes and upgrades to keep technology current.
- Handling hardware replacements to address and resolve hardware issues and maintain system integrity
Experience as Customer Support Engineer
Alpha Data LLC
20 June 2023
To date
Served Clients: RICHEMONTE, SANOFI, TAGHLEEF INDUSTRIES, MASHREQ BANK.
- Technical Support: Provide technical assistance to end-users, addressing their IT-related issues, questions, and concerns.
- Troubleshooting: Diagnose and resolve hardware, software, and network problems by guiding users through step-by-step solutions or providing remote assistance.
- Issue Tracking on Service Now: Log and document user interactions, issues, and solutions in a ticketing system to maintain accurate records and enable effective follow-up.
- Hardware and Software Setup: Install, configure, and maintain computer hardware, operating systems, applications, and peripherals.
- Software Updates: Ensure that software applications, operating systems, and security patches are up to date on users' systems.
- Network Connectivity: Assist users in connecting to networks, both wired and wireless, and troubleshoot connectivity issues.
- Remote Support: Utilize remote desktop tools to access user's computers to provide assistance, especially when on-site support is not feasible.
- Email Support: Troubleshoot email-related issues, configure email clients, and assist with email setup.
- Collaboration: Collaborate with other IT teams, such as network administrators and system administrators, to resolve complex issues and implement solutions.
- Hardware Maintenance: Perform routine maintenance and repairs on computer hardware, printers, and other peripherals.
- User Education: Educate users about basic IT concepts, such as password management and data security, to improve overall IT literacy.
- Upgrade Planning: Assist in planning and executing hardware and software upgrades, ensuring minimal disruption to users.
- Vendor Communication: Interact with third-party vendors and service providers for equipment repairs, warranty claims, and technical support.
- Monitoring and Alerts: Monitor system performance and network health, responding to alerts and taking proactive measures to prevent issues.
- Continuous Learning: Stay updated with the latest IT trends, technologies, and certifications to enhance skills and provide effective support.
Bachelor 06 June 2020
B.SC. in Information Technology - Abu Dhabi University - As part of the graduation courses, successfully passed, the main subjects were related to the Networking, Web programming, Java development, C++ programming for data structures and object-oriented programming. - Skills developed during the process of graduation, Teamwork, self-analysis, software engineering techniques, and strategic approaches for the solution. - For the Capstone project we have successfully designed and implemented the various components to form an Internet of things Gadget, in which I was the lead, the idea was to make an E-gate application to access the physical door.