Major Roles & Responsibilities
As Technical Support / Reporting & Analysis At all level of aspect (Technical/Customer support):
Having 07+ years of professional experience in Telecom access and transmission network, with current focus on FTTH, FTTx, XGPON, GPON, Fixed LTE / Legacy network support & operational activities on both Front and Back Office.
Operation & Maintenance management with exceptional Technical Support.
Properly operate Oracle base software (CBCM, FOS, PMS, UCMS, UMS, FSM, eNRM, WFUI, GIS etc.)
Configure and deal Managed / Unmanaged Router & Switches, Cisco Routers, ADSL Modems, Wireless Routers, 3G router, STB box, Networking, VPN Connectivity and SMTP issue.
Technical Backend Support to Customer / Field staff relating to (POT, SIP, PABX, IP-PABX, HSI IPTV) through GPON / Copper. Tripe play circuits (Internet, IPTV & Voice) on Multi-Vendor ONUs in addition to configuration of Residential Gateways (RGW) & Bit Streaming designed to support 3Play service through single Ethernet port of ONT.
Good technical skills related to Network Commissioning, Operations and maintenance of SDH, WDM & DWDM equipment.
Working Knowledge of operations, maintenance, deployment and/or integration activities related to complex optical networks, with technical expertise in areas of DWDM, TDM, PTN, SDH, PDH,
Working Knowledge on HUAWEI (OSN 8800, OSN 3500, OSN 7500, OSN9500, OSN 6800) and ZTE (ZXMP S200, S380, S385, M900) and HUAWEI switches and router.
To ensure the quality parameters like KPI and SLA are met for various services, Reporting and analysis of KPI, SLA and OLA.
Handling maintenance / uplifting activities in OLT, FDH, and Joint Closures/ODFs. Planning and implementing preventive maintenance activities. Monitoring network performance and maintenance.
Analyzing fault clearance and providing feedback to concern section for enhancement. Network Development, Device management, System Development etc.
Surveying Cable routes, estimating materials requirements for Installation & Commissioning of Etisalat FTTH Network, Optical Distribution Frame (ODF Rack), Wall mounted cabinet, mini ODF, fast connector, Internal Distribution Point (IDP) and Exchange overhead cable tray.
As PMO/Coordinator in Operation & Project norms):
Experienced Management Support with a demonstrated history of working in the telecomm industry. Skilled in Strategic Planning, Performance and Reporting, Business Development, Teamwork, Telecom, and Team Management.
Strong knowledge in Project lifecycles: Adaptive, Predictive, Iterative, Agile, Waterfall.
Prepare monthly reports and information for PO’s, CR’s, and OPEX etc. within the department.
Strong Project Management skills as per PMI norms, exerting on the current ongoing projects using PRM & CRM tool.
Defined operational plan and drove cost leadership across all areas of Project by reviewing performance.
Developing project plans, schedules and work breakdown structures for projects. Providing leadership and guidance in the project resource/staff planning.
Executed functional leadership & management to achieve short term & long-term goals in various operational activities with focus on efficiency.
Analysis of department cost and budget in Customer Service Engineering Dept. in line with Central Resource Management.
Inspecting Bill of Quantity (BOQ) submitted by vendor and revising for any issues.
Proficient in the use of MS Excel, MS Word, MS PowerPoint, Outlook and Project Electronic Correspondence (EC) Database software’s.
Good communication and interpersonal skills. Capable of working in a team or as an individual and can easily adjust with people from different backgrounds. Excellent presentation skills and ability to communicate ideas effectively. Recognized for can-do attitude, positive approach and ability to blend with team members.